Tracey Peters
Arnoldsville,Georgia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Senior Operations Manager I
Ryder
10.2022 - Current
- Managing Essential Functions: Operations, Labor, Customers, Financial, Assets, Quality
- Comply with Safety and EPA regulations/requirements
- Managing National accounts: Papa John’s, Domino’s, Hello Fresh, American Tire.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Operations Manager
Ryder
01.2022 - 09.2022
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Supervisor
Ryder
01.2020 - 01.2022
- Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
- Ensures all warranty policies and procedures are executed
- Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
- Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
2nd Shift Customer Service Coordinator
Ryder
11.2018 - 01.2020
- Same responsibilities as I had in West Bridgewater
- (See below) In addition, I was also running the shift consisting of 6 technicians and an SE
- No Supervisor or PRP, so I was responsible to look up parts, create and close all repair orders
- Notify the customers when the unit was complete or update them on the status
- Have all trucks and repair orders ready for the next shift coming in.
Customer Service Coordinator
Ryder
03.2015 - 11.2018
- PM scheduling and follow-up
- Handle the daily workflow, repair orders, incoming phone calls, break downs and customer updates
- Coordinate outside repairs with vendors and customer's needs
- Manage all vehicle files
- Manage the Environmental files and the yearly audit.
Call taker/Dispatch-Communications
Yellow Cab of Quincy
11.2013 - 03.2015
- Provide exceptional customer service skills
- High energy and focus
- Excellent verbal and written communication skills
- Ability to plan, organize, prioritize, and manage multiple tasks
- Self-managed and motivated
- Proficiency with many computer programs
- Basic computer skills / Excel / word able to type and work with basic transportation software.
Security Officer
TeamOps
08.2010 - 05.2013
- Game day event security, ranging from searching incoming patrons to field safety of the players and coaches
- Direct security at Partners Health Care Center, Urgent Care Center, Boston College Events, Harvard University Events, and Patriots Place Events.
Public Safety Dispatcher
Easton Police Department
01.1999 - 01.2007
- Received and processed 911 Emergency calls
- Determined priority, nature and location to dispatch appropriate units
- Monitored and operated a variety of communications equipment, including the Emergency 911 System, radio consoles, computer systems, surveillance monitors and business telephone in a 24-hour facility
- Maintained contact, current status and location of police, fire and other units
- Answered routine non-emergency calls from other law enforcement agencies requesting or providing assistance
- Maintained files, books, logs and criminal records
- Assisted walk-in customers with a variety of requests regarding public safety issues.
Matron
Easton Police Department
01.1999 - 01.2007
- On Call to supervise female prisoners, including but not limited to full body search, logging all identifying scars or tattoos, possible injuries or marks physical abuse or drug abuse
- Securing the prisoner’s personal property
- Removing any hazardous materials and ensuring the safety of the Officers and the prisoner.
Telecommunications Operator/Dispatcher
American Medical Response (AMR)
01.1996 - 01.2000
- Received and dispatched emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians, Paramedics, Critical Care Transport RN, and Wheelchair Technicians utilizing a Computer Aided Dispatch (CAD) system.
Emergency Medical Technician
American Medical Response (AMR)
01.1995 - 01.2000
- Transported and cared for medically ill and traumatically injured patients in emergency and non-emergency situations
- Followed the standards of practice for the EMT-Ambulance/Basic as published in the U.S
- Department of Transportation, National Standard Training Curricula, with American Heart Association guidelines superseding.
Training Department
American Medical Response
01.1995 - 01.1997
- Assisted in the training Department with hands on procedures and testing situations
- Responsible to teach a minimum of 10 hours per week of Continued Education.
Education
Office Professional Program -
Sullivan & Cogliano Training Centers
Brockton, MA01.2010
EMT Training - undefined
Advanced EMT Training
Brockton, MA01.1993
Accelerated Data base Management Human Health Services - undefined
Stoughton High School
Stoughton, Ma01.1992
Skills
- Employee Coaching
- Procedure optimization
- Productivity Improvement
- Safety Management
- Customer Service
- Critical Thinking
- KPI reporting
- Performance Improvement
- Teamwork and Collaboration
Timeline
Senior Operations Manager I
Ryder
10.2022 - Current
Operations Manager
Ryder
01.2022 - 09.2022
Operations Supervisor
Ryder
01.2020 - 01.2022
2nd Shift Customer Service Coordinator
Ryder
11.2018 - 01.2020
Customer Service Coordinator
Ryder
03.2015 - 11.2018
Call taker/Dispatch-Communications
Yellow Cab of Quincy
11.2013 - 03.2015
Security Officer
TeamOps
08.2010 - 05.2013
Public Safety Dispatcher
Easton Police Department
01.1999 - 01.2007
Matron
Easton Police Department
01.1999 - 01.2007
Telecommunications Operator/Dispatcher
American Medical Response (AMR)
01.1996 - 01.2000
Emergency Medical Technician
American Medical Response (AMR)
01.1995 - 01.2000
Training Department
American Medical Response
01.1995 - 01.1997
Office Professional Program -
Sullivan & Cogliano Training Centers
EMT Training - undefined
Advanced EMT Training
Accelerated Data base Management Human Health Services - undefined
Stoughton High School
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