Tracey Petricca
Burgettstown,PA
Summary
Dedicated professional with over 20 years of experience building strong client
relationships and delivering exceptional customer service. Proven track record of
successfully managing complex client needs, facilitating solutions, and maintaining high satisfaction through clear communication and attention to detail. Built on foundational experience in healthcare customer service to apply and perfect ability as a realtor to solve problems and navigate administrative processes while consistently exceeding expectations.
Overview
25
25
years of professional experience
Work History
Associate Real Estate Broker
Berkshire Hathaway
01.2012 - Current
- Managed relationships with 100+ clients annually, maintaining high satisfaction rates
- Coordinated complex multi-party processes while keeping stakeholders informed
- Resolved client concerns through active listening and implementing tailored solutions
- Processed and maintained detailed documentation for all client transactions
- Facilitated communication between multiple parties to achieve optimal outcomes
- Implemented follow-up procedures to ensure on-going client satisfaction
Associate Real Estate Broker
Coldwell Banker
01.2006 - 12.2012
- Guided clients through complex processes while ensuring understanding and comfort
- Created and maintained detailed client files and documentation
- Coordinated with various departments to resolve client needs efficiently
- Managed client expectations through clear communication and regular updates
- Developed solutions to address unique client requirements and concerns
Associate Real Estate Broker
Northwood Realty
12.1999 - 12.2005
- Built and maintained strong client relationships through consistent communication
- Coordinated between multiple parties to ensure smooth transaction processes
- Managed detailed documentation and administrative procedures
- Provided regular status updates and addressed client concerns proactively
Skills
- Customer Relationship Management
- Problem Resolution
- Client Needs Assessment
- Contract Administration
- Multi-party Communication
- Process Documentation
- Administrative Coordination
- Client Satisfaction Focus
- Remote Collaboration
- Negotiation and Mediation
Timeline
Associate Real Estate Broker
Berkshire Hathaway
01.2012 - Current
Associate Real Estate Broker
Coldwell Banker
01.2006 - 12.2012
Associate Real Estate Broker
Northwood Realty
12.1999 - 12.2005
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