Tracey Post
Troy,USA
Summary
Diligent and detail-oriented administrative professional with 25 years of experience providing exceptional customer service, administrative support, and technical expertise. Proficient in Microsoft Office, QuickBooks, and other software applications. Proven track record in managing complex administrative tasks, including scheduling, data entry, and payroll processing. Skilled in maintaining confidentiality and adhering to HIPAA guidelines. Seeking a hybrid remote or remote administrative role that leverages my administrative skills and experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Professional Restoration Services
04.2022 - Current
- Schedule and dispatch field crew to loss sites
- Create and enter daily work orders
- Answer phones and assist with customer concerns
- Administrative support to General Manager
- Verify and submit weekly payroll
- Enter and manage daily, weekly and monthly accounts payables
- Backup support to Accounts Receivable
- Update TPA per system and insurance requirements
- Assist with scheduling outside vendors as needed
- Go to contact for field staff assisting them with concerns
Executive Administrative Assistant
Your 10 Life Trainings
01.2019 - 09.2022
- Provide executive administrative support to Board of Directors
- Answer incoming calls, respond to emails, text messages, and social media posts
- Ensure all training participants have received training link and completed electronic forms
- Confirm participants during registration period prior to the start of the training
- Provide behind the scenes zoom tech support to students, staff and trainers
Patient Service Specialist
ATI Physical Therapy
06.2018 - 07.2020
- Greet patients by phone and in person, accommodate their needs
- Responsible for clinical administrative functions such as patient intake, registration and scheduling
- Verify patient medical insurance, provide detailed benefit coverage to patient prior to start of care, collect copays and other applicable payments
- Team player leading the charge with exceptional customer service skills and providing backup support to the clinical and rehab tech team
Branch Secretary
New Horizons Rehabilitation Services, Inc.
06.2016 - 06.2018
- Responsible for the organization, typing and timely completion of branch paperwork
- Data entry of consumer CAPS sheets into MITC platform
- Perform weekly prelim payroll edits and submit final biweekly reports of over 240 consumers pay to payroll department for finalization of checks
- Updating consumer information to branch census
- Greeting visitors, answering multi-line phone system transferring calls to appropriate destination
- Open/sort/deliver mail
- Maintain confidentiality of consumers information/HIPAA/Recipient rights
- Represent agency in a professional manner
Phone Advocate
Volkswagen Group of America, Inc.
11.2015 - 03.2016
- Answering telephone calls from existing and prospect customers
- Left customer with a great impression of the Brand
- Demonstrated fiscal responsibility and exercised clear business reason when making decisions
- Formulated creative business solutions to achieve superior customer satisfaction
- Quickly and accurately document information
- Ability to understand and properly apply Volkswagen Policy and Procedure
- Properly document customer information in the Volkswagen CRM tool
- Provide owners with answers to questions regarding vehicles, features, and services
- Work with a team to resolve customer/ vehicle issues
- Highest phone and email survey month of December
- Empowered Advocate
Administrative Specialist (Office Manager)/Customer Service
Orkin Pest Control
04.2004 - 11.2015
- Provide administrative and customer service support for the branch
- Operate office equipment such as fax machine, copiers, phone systems and computers
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Communicate with customers, employees and other individuals to answer questions, schedule appointments, disseminate or explain information and address complaints
- Resolve customers' service or billing complaints
- Locate and correct data entry errors, or report them to supervisors
- Maintain logs of activities and completed work and store completed documents in appropriate locations
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Open, sort, and route incoming mail, answer correspondence, prepare outgoing mail
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Record information about financial status of customers and status of collection efforts
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Train other staff members to perform work activities, such as using computer applications
- Inventory and order materials, supplies, and services
Parking Cashier/Wardrobe Attendant
Palace Sports and Entertainment
03.1999 - 10.2011
- Greeted patrons as they entered the parking lot; collected parking fees
- Directed motorists to parking areas or parking spaces, using hand signals or flashlights as necessary
- Kept parking areas clean and orderly to ensure that space usage was maximized
- Lifted, positioned, and removed barricades in order to open or close parking areas
- Assigned employees with any necessary clothing or equipment needed for their shift
- Maintained location of parking employees with open communication through portable radios
- Responsible for event paperwork and documentation of employee shift hours
Education
Associate of Arts - Liberal Arts
Oakland Community College
Auburn Hills, MI01.2003
Associate of Arts - General Studies
Oakland Community College
Auburn Hills, MI01.2003
Skills
- Microsoft Office
- Quickbooks
- Excel
- Word
- Outlook
- Administrative Assistant
- Administrative Support
- Data Entry
- Accounts Payable
- Accounts Receivable
- Receptionist
- Secretarial
- Office Manager
- Front Office
- Customer Service
- Bookkeeping
- Medical Scheduling
- Pest Control
- Insurance verification
- Payroll
- Restoration Industry Experience
- Personal Assistant Experience
Certification
QuickBooks, 06/01/16
Assessments
- Office manager - Proficient, 02/01/20
- Scheduling and budgeting, 02/01/20
- Working with MS Word documents - Proficient, 02/01/22
- Data entry: Attention to detail - Proficient, 01/01/22
- Spreadsheets with Microsoft Excel - Proficient, 09/01/20
- Filing & organization - Proficient, 12/01/20
- Social media - Proficient, 01/01/22
Timeline
Office Manager
Professional Restoration Services
04.2022 - Current
Executive Administrative Assistant
Your 10 Life Trainings
01.2019 - 09.2022
Patient Service Specialist
ATI Physical Therapy
06.2018 - 07.2020
Branch Secretary
New Horizons Rehabilitation Services, Inc.
06.2016 - 06.2018
Phone Advocate
Volkswagen Group of America, Inc.
11.2015 - 03.2016
Administrative Specialist (Office Manager)/Customer Service
Orkin Pest Control
04.2004 - 11.2015
Parking Cashier/Wardrobe Attendant
Palace Sports and Entertainment
03.1999 - 10.2011
Associate of Arts - Liberal Arts
Oakland Community College
Associate of Arts - General Studies
Oakland Community College
QuickBooks, 06/01/16
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