Hi, I’m
TRACEY R. AHRENDT
Phoenixville,PA
Summary
Highly organized and personable Customer Service with good communication skills. Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues. Talented at quickly resolving issues prior to escalation. Success in multitasking while remaining professional and courteous in a fast-paced environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
years of professional experience
Work History
G Group Events
Brand Ambassador Marketing
04.2023 - Current
Job overview
- Independent Contractor providing Marketing Promotions
- Communication, Promoting and Selling Product
- Ranked High Sales
- Providing Excellent Customer Service
- Photographed videos and pictures and provided recaps
Amada Radnor
Server
02.2023 - 07.2023
Job overview
- Opening New Restaurant on the main line with Iron Chef Jose Garces
- Helped with detail such as pricing matching, computer input and help quark the small details that needed fine tuning for a successful business
- Helped team mates for best quality service for guest
- Bottle service and Gin cart experience for the guest for a unique experience
- Evaluate sales and inventory and new drink ideas and specials
- Served private high vip profile events
Franki's by Francescas
Assistant Manager
11.2023 - 04.2023
Job overview
- Manage Sales reports and Co workers
- Stylist and Upsell to achieve sales goals
- Handled daily cash and credit transactions, including deposits and withdraws and handled bank deposits Financial transactions
Sage Catering
Bartender
08.2023 - 01.2023
Job overview
- Coordinate and organize the pulling and packing of beverages for all events
- Regularly provide pricing guidance and recommendations to event coordinators to ensure competitive and profitable pricing strategies
- Making specialty drinks and knowledge of wine, beer, and alcohol
- Support the Director of Operations in curating wine lists and selecting seasonal beverage offerings
- Conduct annual evaluations of beverage packages and provide recommendations
- Oversee and manage beverage purchasing, including beer, wine, liquor, soda, juice, and specialty mixers
- Establish and implement standardized bartender training programs at each venue and develop detailed set-up guides for both venues and off-premise events
- Document these resources for training purposes
Sly Fox
Bartender
12.2019 - 03.2020
Job overview
- Opening a new restaurant and Bar Experience
- Check-in on bartender progress after training is complete by observing shifts
- Customer service, pouring drinks, clearing and restocking, and help run food anytime needed
Tuned Up Brewery
Bartender
07.2019 - 03.2020
Job overview
- Knowledge of craft beer, growlers, and specialty drinks
- Served bar patrons and lounge bar
- Ensures proper service and atmosphere for the guests
Interaction Marketing
04.2019 - 03.2020
Job overview
- Promoted and encouraged the sale of client products and assured the sale goals were achieved on a recurring basis
- Represented a variety of companies in a high stress environment and regular exceeds sales goals
- Contributed to team success by exceeding team sales goals by 65%
- Networked and forged relationships with customers
- Established a social media presence to communicate information and news about products, stores and events
- Remained up to date on trends and industry news
- Acted as both a collaborative team member and an independent worker
- Offered personal shopping assistance to interest customers
- Implement marketing and sales strategies
- Followed instruction with accuracy and precision
Montesano Bros
Bartender
04.2016 - 05.2019
Job overview
- Responsible for opening and closing the bar and setting up
- Mixed cocktails with precision
- Worked as a team to provide quality service
- Handled transactions and maintained inventory control
- Greeted newly seated guests and checked IDs
- Ensured cleanliness and sanitation in compliance with bar standards
George Street
Photographer
01.2010 - 03.2017
Job overview
- Coordinate timeline before the day of and photograph the engagement session building rapport with the clients
- Manage, coordinate, and creative direct for the day of the event, making sure we are on time with a good flow and taking care of issues if they arise
Education
Art Institute of Fort Lauderdale
from Photography
01.2006
Shippensburg University
Bachelor of Arts from Speech Communication, Art
01.2002
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
- Customer Relations
- Branding
- Brand Awareness
- Marketing
- Problem-solving abilities
- Multitasking
- Reliability
- Problem-Solving
References
- Drew Heasley, (610) 761-1602
- Billie Jo Pajer (484) 343-5161
- Ashley Mottes (484 630-4725
- Vinnie Montesano, (610) 207-1556
Timeline
Assistant Manager
Franki's by Francescas
11.2023 - 04.2023
Bartender
Sage Catering
08.2023 - 01.2023
Brand Ambassador Marketing
G Group Events
04.2023 - Current
Server
Amada Radnor
02.2023 - 07.2023
Bartender
Sly Fox
12.2019 - 03.2020
Bartender
Tuned Up Brewery
07.2019 - 03.2020
Interaction Marketing
04.2019 - 03.2020
Bartender
Montesano Bros
04.2016 - 05.2019
Photographer
George Street
01.2010 - 03.2017
Art Institute of Fort Lauderdale
from Photography
Shippensburg University
Bachelor of Arts from Speech Communication, Art
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