Tracey Rainer
Dania
Summary
Dynamic professional with expertise in service scheduling and quality assurance. Proven problem-solving abilities and a strong focus on customer satisfaction. Committed to enhancing service operations and driving continuous improvements.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Service Advisor
FDDA/Allison
Miami
04.2025 - Current
- Assisted customers in scheduling service appointments efficiently.
- Maintained communication with clients regarding vehicle status updates.
- Opened and closed repair orders promptly to enhance workflow.
- Researched vehicle warranty and recall statuses to ensure compliance.
- Ordered necessary parts to facilitate timely repairs.
- Sold essential vehicle maintenance services to promote customer satisfaction.
Service Advisor
Palmetto Freightliner
Miami
01.2024 - 04.2025
- Assisted customers with service inquiries and detailed product information.
- Scheduled vehicle service appointments to enhance workflow efficiency.
- Communicated effectively with technicians regarding customer concerns and needs.
- Provided precise cost estimates based on customer service requests.
- Managed customer records using advanced dealership management software.
- Coordinated with parts department for necessary component availability.
- Followed up post-service to address customer issues and ensure satisfaction.
- Maintained clean, organized service area for improved customer experience.
Service Supervisor
Cummins
Miami
01.2021 - 06.2024
- Supervised daily operations and ensured compliance with safety standards.
- Coordinated training sessions for new team members on service protocols.
- Managed scheduling and workflow to optimize team efficiency.
- Resolved customer inquiries and provided solutions for service-related issues.
- Conducted performance evaluations and provided feedback to team members.
- Implemented process improvements to enhance service delivery quality.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Built strong relationships with customers through effective communication skills.
- Monitored daily performance of team members to ensure compliance with company standards.
Service Advisor
Bachrodt Freightliner
Pompano Beach
11.2017 - 06.2024
- Assisted customers with service inquiries and product information.
- Scheduled vehicle service appointments to optimize workflow efficiency.
- Communicated effectively with technicians about customer concerns and needs.
- Provided accurate estimates for service costs based on customer requests.
- Managed customer records using dealership management software systems.
- Coordinated with parts department to ensure availability of necessary components.
- Followed up with customers post-service to ensure satisfaction and address issues.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
Service Manager
Kenworth of South Florida
West Palm Beach
01.2015 - 01.2017
- Managed daily operations of service department to ensure customer satisfaction.
- Coordinated maintenance schedules and repairs for heavy-duty trucks and equipment.
- Oversaw service staff training on safety protocols and operational procedures.
- Developed strong relationships with customers to understand their service needs.
- Implemented efficient workflow processes to improve service delivery times.
- Collaborated with parts department to maintain inventory levels for repairs.
- Resolved customer complaints promptly to enhance service experience.
- Facilitated communication between technicians and management for effective problem-solving.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Advisor
Bachrodt Freightliner
Pompano Beach
01.2013 - 01.2015
- Assisted customers with service inquiries and product information.
- Scheduled vehicle service appointments to optimize workflow efficiency.
- Communicated effectively with technicians about customer concerns and needs.
- Managed customer records using dealership management software systems.
- Coordinated with parts department to ensure availability of necessary components.
- Followed up with customers post-service to ensure satisfaction and address issues.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Skills
- Customer relationship management
- Parts ordering and service scheduling
- Warranty tracking and repair estimates
- Vehicle inspection and maintenance planning
- Team supervision and coaching
- Quality assurance and performance evaluation
- Problem solving and conflict resolution
- Process improvement and policy enforcement
- Heavy equipment operation
Certification
Cummins Warranty Certificate
Timeline
Service Advisor
FDDA/Allison
04.2025 - Current
Service Advisor
Palmetto Freightliner
01.2024 - 04.2025
Service Supervisor
Cummins
01.2021 - 06.2024
Service Advisor
Bachrodt Freightliner
11.2017 - 06.2024
Service Manager
Kenworth of South Florida
01.2015 - 01.2017
Service Advisor
Bachrodt Freightliner
01.2013 - 01.2015