Tracey Ramos
Administration/Front Office/Reception
Tucson,AZ
Summary
Dedicated, dependable and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Answers a high volume of incoming calls while handling in person inquiries from clients and colleagues. Flexible and hard-working with strong drive to succeed.
Overview
15
15
years of professional experience
40
40
years of post-secondary education
Work History
Leasing Consultant, Senior
Affordable Housing, Credit, Apartments Homes, Western National Property Management
Orange, CA
01.2015 - 06.2017
- Harmony Creek 62+/Sungrove Senior 55+ Community
- Obtained
information and completed
documents that are required in order to determine eligibility; securing 3rd party verification forms in order to obtain information regarding income and/or assets; calculate household income as described in HUD Handbook - Submission of files to Compliance Specialist/Bond Administrator for approval.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Escalated major issues to property manager for immediate remediation.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Dispatch/Receptionist/Administrative Support
ALL COUNTY ENVIRONMENTAL
Orange, CA
01.2012 - 01.2015
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Resolved customer problems and complaints
Receptionist / Administrative Support
BARTWOOD CONSTRUCTION
Fountain Valley, CA
01.2007 - 01.2012
- Answered central telephone system and directed calls accordingly.
- Oversee procurement for office supplies.
- Executed record filing system to improve document organization and management.
- Screened visitors and issued badges to maintain safety and security.
- Edited documents to improve accuracy of language, flow and readability.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients and updated client records.
- Troubleshot copy machines and printers and scheduled service as needed
- Managed multiple tasks and met time-sensitive deadlines
- Coordinated catering and set up conference rooms for corporate and client meetings
Education
GED -
Long Beach City College
Long Beach, CA 08.2022 - 08.2022
High School Diploma -
Huntington Beach High School
Huntington Beach, CA 06.1982 - 06.2022
Skills
Multi-Line Telephonesundefined
Timeline
GED -
Long Beach City College
08.2022 - 08.2022
Leasing Consultant, Senior
Affordable Housing, Credit, Apartments Homes, Western National Property Management
01.2015 - 06.2017
Dispatch/Receptionist/Administrative Support
ALL COUNTY ENVIRONMENTAL
01.2012 - 01.2015
Receptionist / Administrative Support
BARTWOOD CONSTRUCTION
01.2007 - 01.2012
High School Diploma -
Huntington Beach High School
06.1982 - 06.2022
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