Tracey Rappaport
Program/Project Manager
Franklin,MA
Summary
Highly experienced consultant and programs specialist with a breadth of experience spanning the IT industry in sales operations (Direct and Channel), project management, learning & development, people strategy, and strategic alignment. Recognized for successfully taking projects from beginning stages to completion. Authentic and professional people connector offering proficiency in program, project, and change management. Commended for adaptability, positively meeting new challenges, and finding solutions to satisfy customer needs.
Overview
16
16
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Product Line Manager/Project Manager
Dell Technologies
Franklin, MA
11.2021 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Facilitated engaging and interactive strategy workshops across 2 teams and team-building activities to enhance working relationships.
- Promoted transparency and compliance across an organization of 45 team members and revised programs, objectives, and strategies to align with Solutions and APEX team consolidation initiatives.
- Defined clear targets and objectives and communicated to other team members.
- Created and implemented virtual networking events for several roles in the global team, bringing improved understanding to the rest of the organization. Sessions were attended by 65+ team members across 2 regional sessions. Survey results showed 65% increase in understanding of roles.
- Leveraged project management processes and tools to define and execute organizational transformation projects.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Demonstrated strong writing and presentation skills to develop presentations, memorandums, and analytical reports for leadership.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Researched industry best practices in support of training development and program content.
Consultant, Field Marketing Manager
Dell Technologies
Hopkinton, MA
01.2018 - 11.2021
- Engaged with customers, partners, and constituent groups to create positive, trusting, and professional relationships.
- Created and executed Sales programs to reach non-cross-line of business buyers, increasing product attach rates by 10%.
- Developed and delivered engaging sales presentations to convey product benefits.
- Adapted quickly to changing project priorities and job specifications through ongoing learning, engagement, and relationship building.
- Streamlined and updated lost deal tracking process using Microsoft Forms, improving response accuracy by 70%.
- Generated reports and analysis of findings to help management with making key programmatic decisions.
- Monitored sales team performance, analyzed sales data, and reported information to area managers, VPs.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with sales, marketing, and support teams on planning and execution to launch products on time and within budget.
- Worked with demand planning and sales to understand supply needs and ensure visibility to reduce extended lead times, resulting in 40% decrease in expedites in last 9 months.
- Analyzed key aspects of business to evaluate factors driving results and summarized them into monthly/quarterly presentations.
Global Field Sales Enablement
Dell Technologies
Hopkinton, MA
05.2016 - 01.2018
- Redesigned and implemented sales onboarding, training program, and documentation. Impact of changes resulted in NPS score increase from 56 to 87
- Created curricula, instructions, documents and written tests for various types of training courses.
- Assisted in re-designing New Hire training budget, saving over $100,000 for business unit annually.
- Appropriately allocated resources, budgets, inventories, training support and team building materials to increase overall productivity.
- Created and implemented new training initiatives such as online modules, boot camps, and online programs, assuring continuous training to employees to promote long-term excellence.
- Review training statistics and productivity metrics in this area and determine changes and modifications to help improve output performance
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
Senior Program Manager
EMC Corporation
Hopkinton, MA
06.2013 - 05.2016
- Successfully trained 2,000+ sellers and partners in SAP-based Quote-to-Order Tool to support transition from existing Oracle-based systems, as Business Network Engagement Lead for North America.
- Engaged with sales, partners, and constituent groups to create positive, trusting, and professional relationships.
- Directed group of 10 Super Users (including hiring 2 contract workers) handling daily and complex requirements of IT department
- Scheduled and supervised staff meetings to discuss activities and update participants on program details and milestones.
- Delivered training for staff development, change management and materials, process and technical controls.
- Strategically balanced technology and business needs of organization.
- Coached team members on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Supported sales teams in person for "go-live" roadshow and successfully launched new quote-to-order tool on time and within budget.
Channel Operations Manager
EMC Corporation
Franklin, MA
01.2007 - 07.2013
- Managed team of 7 direct reports, overseeing hiring, training, and professional growth of employees
- Global Process Lead/SME in transfer of Order Management function to regional and overseas team.
- Redesigned Channel Deal Registration process, decreasing SLA of 10,000+ registrations per quarter from 5+ days to 24 hours.
- Worked cross-functionally to integrate Latin America sales team to NA Channel Operations Processes/Systems
- Established organizational performance metric standards for measuring team productivity, especially specific to role and tenure
- Develop consolidated approach across organization for reviews, development, and training
- Provide strategic communication to corporate functional teams related to Channel productivity requirements, challenges and enablers.
- Successful completion of global project to transition 1,500 channel partners to new PRM system (Salesforce.com) which included transitioning Deal Registrations as well as creating new partner onboarding process and policies. Part of management team responsible for timeline, milestones, dependencies, internal/external training, communications, and go-live support.
Education
Bachelor of Science - Business Management
Dean College
Franklin, MA 01.2014 - 05.2018
Skills
- Proactive, adaptable mindset
- Cross-functional Relationship Building & Management
- Campaign/Program Development & Management
- Team Leadership & Development
- Customer-focused Leadership
- Change Management
- Sales Enablement
- Project Management
- Customer Experience Analysis
- Analysis & Evaluation
- Strategic Planning
- Continuous Process Improvement
- Corporate Communications
- Partner Programs & Management
- Documentation Proficiency
Certification
- "I am Remarkable" Facilitator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I dwell in possibility.
Emily Dickinson
Timeline
Product Line Manager/Project Manager
Dell Technologies
11.2021 - Current
Consultant, Field Marketing Manager
Dell Technologies
01.2018 - 11.2021
Global Field Sales Enablement
Dell Technologies
05.2016 - 01.2018
Bachelor of Science - Business Management
Dean College
01.2014 - 05.2018
Senior Program Manager
EMC Corporation
06.2013 - 05.2016
Channel Operations Manager
EMC Corporation
01.2007 - 07.2013
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