TRACEY REINERT
4077 Comly St Phila,PA
Summary
Dedicated professional with over ten years of experience in customer service, consistently delivering high-quality work. Resourceful and self-motivated, with a proven track record of volunteering to support team needs. Committed to excellence and enhancing office productivity through effective collaboration and problem-solving skills. Self-motivated professional highly experienced in guest services.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Mid Atlantic Retina
PHILADELPHIA, Pennsylvania
01.2024 - 02.2025
- Managed patient check-in and appointment scheduling efficiently.
- Maintained patient records and confidential information with accuracy.
- Provided exceptional customer service to enhance patient experience.
- Processed insurance verification and patient billing inquiries promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Head Teacher
Teachable Moments Learning Academy
Philadelphia, PA
09.2022 - 01.2024
- Developed and implemented engaging curriculum for diverse student needs.
- Organized professional development workshops for continuous staff improvement.
- Managed classroom resources and materials to promote effective learning experiences.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Supervised daily operations within the school building including staffing assignments and scheduling events.
- Monitored student progress on an ongoing basis and provided feedback to parents regarding academic performance.
Assistant Manager
Family Dollar
Philadelphia, PA
10.2020 - 11.2020
- Implemented inventory management systems for accurate stock levels and replenishment.
- Trained new team members on customer service and store policies.
- Handled cash register operations, ensuring accurate financial transactions.
- Resolved customer inquiries and complaints promptly and professionally.
- Collaborated with upper management on strategic planning initiatives for store growth.
Housekeeping/Food Service
Aria Jefferson Hospital
Philadelphia, PA
04.2017 - 11.2018
- I worked in both housekeeping and food service while at Hospital.
- Housekeepers sanitize and clean environments in a hospital.
- Duties described in a typical example resume include making beds, changing linens, and cleaning floors.
- Vacuuming carpets, restocking medical supplies, using disinfectants, and applying infection-control policies.
- Prepares and delivers food trays to hospital patients, performing any combination of following duties on tray line:
- Reads production orders on color-coded menu cards on trays to determine items to place on the tray.
- Place items, such as eating utensils, napkins, and condiments on trays and serve trays to patients.
Customer service/ Food Service
Wawa
Philadelphia, PA
11.2015 - 04.2017
- Follow proper coding procedures. Check expiration codes, and inspect all items once during the shift. Pull expired items, document, and discard.
- Inspect all food items in the deli to ensure the proper temperature and freshness. Maintain the quality of all food items.
- Retrieve perishable items from the refrigerator/freezer for replenishment and stocking.
- Managed inventory levels, restocking supplies as needed for smooth operations.
- Assisted customers with menu selections and special dietary needs.
LineLeader/Warehouse
FrankfordCandy
Philadelphia, PA
04.2013 - 04.2014
- Communicate with various District personnel, departments, vendors and others to provide and receive information, resolve questions and issues, and coordinate Activities.
- Pick up and deliver items utilizing District vehicles as required.
- Maintain a variety of records, files and reports; maintain records of stock and order Supplies as necessary.
- Operate a variety of warehouse equipment and vehicles; utilize a variety of hand tools as required; arrange for the maintenance and repair of warehouse equipment As needed.
- Train, provide work direction and coordinate the schedules and activities of assigned personnel; assist in training workers in computer operations and filling, Shipping and stocking supplies.
Department Manager/Customer Service
Forman Mills
Philadelphia, PA
08.2012 - 03.2013
- Supervised and coordinated activities of at least three workers in the department of home goods.
- Assigned duties to workers and scheduled breaks.
- Trained workers in store policies, department procedures and job duties.
- Ordered merchandise, supplies and equipment.
- Recorded delivery of merchandise and compared records with merchandise ordered.
- Inspected merchandise to ensure it is correctly priced and displayed.
- Prepared sales and inventory reports.
- Planned department layout of merchandise and advertising display.
Sales Associate/ Customer Service
Jomar Hosiery Incorporated
Philadelphia, PA
12.2010 - 03.2012
- Interacted with customers, identified needs and resolved problems and complaints.
- Influenced interest in merchandise purchases.
- Remained knowledgeable on product features which led to increasing daily sales and keeping a consistent level of customer traffic.
- Promoted sales by setting up advertising signs and displays and strategically organizing merchandise to attract customer interest.
- Conducted inventory, managed pricing, maintained store cleanliness; also handled returns and exchanges for merchandise and arranged for mailing and delivery of purchases.
- Noted security risks and adhered to store protection protocol.
Security Officer
AlliedBartonSecurity
Philadelphia, PA
12.2009 - 11.2010
- Patrolled grounds and premises of buildings; watched for and reported irregularities such as fire hazards, leaking pipes, broken fences, burned out lights, and unlocked security doors.
- Warned violators of infractions such as loitering, carrying of forbidden articles, and apprehended or expelled miscreants.
- Observed personnel, checked identification cards and guarded against theft of company property and illegal entry.
- Regulated vehicle and pedestrian traffic at property entrance maintaining orderly flow; wrote incident reports and recorded them in logbook for future reference.
Teachers Assistant/Child Development
Spin Child Care Center
Philadelphia, PA
11.2008 - 11.2009
- Taught children how to form relationships; fostered cooperative social behavior through games and group projects.
- Encouraged singing, dancing, rhythmic activities, and art; supervised activities, field visits, group discussions, and dramatic play-acting.
- Stimulated interest in and broadened understanding of the physical environment; instructed children in practicing personal cleanliness and self-care.
- Observed children to detect signs of ill health, emotional disturbance; evaluated progress; discussed progress and problems with parents.
Secretary/Administrative Support
Dr. Bella Patel-Dentist Office
Philadelphia, PA
11.2005 - 11.2008
- Managed all office activities to include the following: record collection, sorting, and filing alphabetically, numerically, or according to designated codes.
- Written correspondence to include typed bills, statements, receipts, checks or letters to patients; proofread records and forms for accuracy; made copies of records.
- Maintained financial documentation, created spreadsheets, verified statistical reports for accuracy and completeness, and helped prepare invoices or budgetary requests.
- Acted as client buffer handling customer complaints and explaining departmental functions.
- Operated telephone systems, routing calls to appropriate personnel; mailing and distribution, inventory, purchase supplies and equipment.
- Managed appointment scheduling for patient visits and consultations.
- Maintained accurate patient records and confidential information.
- Coordinated communication between patients and dental staff effectively.
- Assisted in preparing examination rooms for patient procedures.
- Handled insurance verification and billing inquiries from patients.
- Organized and ordered office supplies to ensure operational efficiency.
- Provided front desk support, greeting patients with professionalism and care.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Implemented office procedures to improve workflow and patient satisfaction.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
CDA - Early Childhood Care And Education
Manor College
700 Fox Chase Rd, Jenkintown, PA 1904604-2033
High School Diploma -
Keystone Job Crop
Drums, PA01.2004
Skills
- Administration Office management, reception, supplies purchasing, and file management
- Customer Service 15 years’ experience Excellent verbal and written communications, problem resolution, and an attentive listener
- Support Scheduling, correspondence, client interface, management buffer
- Secretarial Compose, edit, proofread correspondence, reports, letters (good grammar, Punctuation, spelling); prepare and review financial and statistical report
- Technology Microsoft Office skills, telephone systems; digital copy/w scan/print Machines
Timeline
Front Desk Receptionist
Mid Atlantic Retina
01.2024 - 02.2025
Head Teacher
Teachable Moments Learning Academy
09.2022 - 01.2024
Assistant Manager
Family Dollar
10.2020 - 11.2020
Housekeeping/Food Service
Aria Jefferson Hospital
04.2017 - 11.2018
Customer service/ Food Service
Wawa
11.2015 - 04.2017
LineLeader/Warehouse
FrankfordCandy
04.2013 - 04.2014
Department Manager/Customer Service
Forman Mills
08.2012 - 03.2013
Sales Associate/ Customer Service
Jomar Hosiery Incorporated
12.2010 - 03.2012
Security Officer
AlliedBartonSecurity
12.2009 - 11.2010
Teachers Assistant/Child Development
Spin Child Care Center
11.2008 - 11.2009
Secretary/Administrative Support
Dr. Bella Patel-Dentist Office
11.2005 - 11.2008
CDA - Early Childhood Care And Education
Manor College
High School Diploma -
Keystone Job Crop
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