Hi, I’m
Tracey Crews
Middletown,DE
Summary
High-performing registered nurse with years of experience delivering successful improvements for organization skills, staff management, high staff proficiency and team development. Resourceful regional manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to providing operational accuracy with longevity, sustainability, quality. Key emphasis on resiliency, team cohesiveness and adherence to policies and standards.
Overview
24
years of professional experience
1
Certification
Work History
Temple University HospitalPhiladelphia, PA
Regional Manager
03.2022 - Current
Job overview
- Supervise a team composed of nurses, social workers, and a project manager.
- Develop and implement quality and resiliency tools for LTC facilities to provide longevity and sustainability.
- Build long lasting relationships with LTC communities with the help of The State of Pennsylvania funded grant.
- Screen trends from our partnering LTC communities to determine the tools needed to provide continued help.
- Lead daily work huddles to update and inform the team of new and changing practices and policies issued from the State funded grant.
- Provide the team with recent COVID updates to share and educate with our partnering LTC communities.
- Create goals for the team and ensuring they are adhering to the goals.
- Maintain communication with vendors that are contracted by the grant to work with the LTC communities and tracking progress.
- Bridge communication between vendors and LTC communities when necessary to ensure programs are on track.
- Supervise and lead medical staff.
- Conduct staff evaluations and performance reviews.
- Successfully play a role in achieving set goals for the grant.
Rhino Medical Health/ArconicLancaster, PA
Occupational Health Nurse
04.2023 - 09.2023
Job overview
- Provided health screenings and assessments to identify potential health risks.
- Assessed employee needs and provided appropriate educational materials on health promotion topics.
- Conducted physicals, BATs, and other occupational health services.
- Educated staff on proper safety protocols in order to prevent workplace injuries and illness.
- Maintained up-to-date records of employees' medical histories, illnesses, treatments and vaccinations.
- Monitored employee's exposure to harmful chemicals levels.
- Responded to emergency situations such as accidents or illnesses that occurred within the work environment.
- Reviewed employee job descriptions to determine what types of medical surveillance is required per OSHA standards.
- Performed post offer employment physical exams for new hires according to company policy guidelines.
- Coordinated return-to-work programs for injured employees by developing individual plans outlining modified duty assignments or restrictions.
- Counseled employees regarding lifestyle changes needed to improve their overall health status.
- Assessed employees' medical conditions and provided tailored counseling.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral and intra-muscular medications and monitored patient reactions.
- Provided first aid interventions
Temple University HospitalPhiladelphia, PA
Nurse Coordinator
01.2021 - 03.2022
Job overview
- Coordinated patient care and ensured quality medical standards were met.
- Served as a liaison between patients and healthcare providers.
- Managed registration of patients receiving COVID vaccine.
- Assessed patients for potential adverse reactions.
- Provided valuable patient education material to patients citing the advantages, disadvantages, and possible adverse reactions to the various vaccines.
- Coordinated the daily operation of the COVID clinic.
- Procured medical supplies and vaccines.
- Worked with pharmacy and suppliers to verify correct doses of various COVID vaccines, expiration dates and usage.
- Conducted weekly educational updates regarding COVID, the vaccines, and other material pertinent to the operation of the clinic.
- Collaborated with interdisciplinary teams to ensure timely delivery of services.
- Entered medical data through EMR.
- Monitored and documented patients progress and treatment plans in cases of adverse reactions to the vaccines.
Temple University HospitalPhiladelphia, PA
COVID-19 Rapid Response Team Member
08.2020 - 01.2021
Job overview
- Conducted site visits to LTC communities to assist with strategy planning to subvert COVID outbreaks, to assess the readiness of LTC facilities and to mitigate widespread COVID outbreaks.
- Identified strategical zoning in LTC communities that aligned with guidelines issued from CMS/CDC.
- Educated and trained clinical staff, housekeeping, dietary, environmental staff, and maintenance on the signs/symptoms of COVID.
- Trained and educated staff on proper techniques regarding infection prevention topics.
- The liaison between LTC communities and various Pennsylvania Department of Health counties.
- Worked closely with multiple Department of Health departments to ensure outbreaks were shared in a timely matter to guarantee immediate response.
- Compiled and recorded daily outbreak activities into Pennsylvania's data bank.
- Conducted COVID testing and administrated COVID vaccines.
- Responded to COVID RRTs.
- Coordinated the movement of positive patients from highly infected facilities to acute facilities for treatment and care.
Judge Group/DelMaVa Gas and ElectricNewark, DE
COVID-19 Screener
04.2020 - 07.2020
Job overview
- Primary responsibility was to screen staff reporting to work with signs or symptoms of COVID.
- Assessed for any abnormalities including elevated temperatures, any physical symptoms, and flagged answers to oral questions.
- Alerted management of any abnormalities and the need to have worker to return home.
Connections, CSPWilmington, DE
Health Service Administrator
08.2014 - 02.2019
Job overview
- Maintained high standards of care in a 1,600-1,800 correctional facility.
- Developed, implemented, and maintained processes, policies and guidelines of the Department of Corrections, as well as, accrediting bodies of American Correctional Association and the National Commission on Correctional Health Care.
- Monitored and screened daily nursing operations for compliance.
- Evaluated the work performance of clinical staff.
- Disseminated any changes or updates that affected the daily operation of the facility.
- Reviewed daily 24 hour reports from the various units i.e. Booking and Receiving, infirmary and sick call.
- Evaluated the timely administration of medication passes, effective and prompt responses to significant changes in patients' conditions, proper adherence to admissions, transfers and discharge protocols, documentation and medication administration.
- Initiated staff program to promote positive employee relations, incentives and recognition of hard, diligent work ethics from employees.
- Promoted teamwork, mutual respect between, inmates, correctional officers and medical.
- Supervised 55-60 personnel which included Medical Director, Nurse Practitioners, nursing and ancillary staff.
- Coordinated with the Warden and Deputy Warden of the facility when there were potential threats of violence or active hunger strikes.
- Conducted weekly interdisciplinary leadership meetings to review and evaluate the needs of inmates.
- Fostered relationships with communities healthcare facilities, doctors, therapists, and rehabilitation sites.
Christiana Care Health SystemStanton, DE
Charge Nurse
03.2000 - 05.2013
Job overview
- Supervised and assigned patient care responsibilities to nurses and healthcare aides.
- Ensured that patient care was provided in accordance with established protocols and standards.
- Monitored and coordinated patient admissions, discharges, and transfers.
- Handled patient and family concerns or issues.
- Assisted with clinical assessments and decision-making when necessary.
- Managed the flow of patients and staff on the unit.
- Collaborated with other health care professionals to ensure effective patient care.
- Improved patient care outcomes and safety on the unit.
- Managed patient flow effectively, reducing wait times and bottlenecks.
- Addressed patient and family concerns promptly and satisfactorily.
- Supported a positive and collaborative work environment.
- Resolved conflicts between customers and employees.
Coventry Health CareNewark, DE
Medical Claims Review Nurse
05.2003 - 06.2009
Job overview
- Reviewed medical claims submitted by healthcare providers and hospitals.
- Verified the accuracy and completeness of the claims documentation in a timely manner.
- Assess the medical necessity and appropriateness of services and procedures.
- Evaluated claims for compliance with insurance policies and guidelines.
- Determined whether claims should be approved, denied, or adjusted.
- Collaborated with medical directors and other healthcare professions for complex cases.
- Stayed up-to-date with industry regulations, coding and billing practices.
- Reduced healthcare costs for the insurance company by identifying inappropriate claims.
- Maintained detailed records and documentation related to claims reviews.
Education
Community College of PhiladelphiaPhiladelphia, PA
Associate of Science from Nursing
05.1996
Skills
- Personnel Oversight
- Strategic Planning
- Staff Management
- Staff Supervision
- Strategic Development
- Federal Regulations
- Sales and Marketing Strategies
Certification
- Breath Alcohol Technician/Certification
- Drug Screen Collector Qualification Training/Certification
- BLS Certification
- Pennsylvania Nursing License, April 2024
- Delaware Nursing License, September 25
Timeline
Occupational Health Nurse
Rhino Medical Health/Arconic
04.2023 - 09.2023
Regional Manager
Temple University Hospital
03.2022 - Current
Nurse Coordinator
Temple University Hospital
01.2021 - 03.2022
COVID-19 Rapid Response Team Member
Temple University Hospital
08.2020 - 01.2021
COVID-19 Screener
Judge Group/DelMaVa Gas and Electric
04.2020 - 07.2020
Health Service Administrator
Connections, CSP
08.2014 - 02.2019
Medical Claims Review Nurse
Coventry Health Care
05.2003 - 06.2009
Charge Nurse
Christiana Care Health System
03.2000 - 05.2013
Community College of Philadelphia
Associate of Science from Nursing
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