Tracey Reynolds

Independent sales rep for Stubben saddles and other related products

Independent sales rep for custom riding boots

• Streamline store operations for increased efficiency, implementing new processes and procedures.
• Develop strong working relationships with staff, fostering a positive work environment.
• Increase sales through effective merchandising strategies and targeted promotions.
• Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintain a clean, safe, and organized store environment to enhance the customer experience.
• Promote teamwork within the workplace by encouraging collaboration among staff members on various tasks.
• Ensure compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Mentor junior staff members in their professional development by offering guidance/support in their assigned roles.
• Supervise day-to-day operations to meet performance, quality and service expectations.
• Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generate repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
• Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Responsible for all aspects of managing an equine air safety vest company, including customer service, order processing, sales, inventory, billing and receiving