Summary
Overview
Work History
Skills
Timeline
Generic

Tracey Richards

Kennett Square,PA

Summary

  • Energetic Sales and Management professional that is highly creative and adaptable to a variety of people and situations. Committed to professional standards of performance; exceptional interpersonal and communication skills and an extensive background in the following broad competencies:
  • Demonstrated ability to lead staff and associates to the next level, while continuing to oversee business revenue.
  • Proven ability to cultivate productive relationships with staff, strategic partners, and manage projects to achieve business revenue.
  • Proven success in achieving and exceeding staff and sales management relationships.

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Overview

31
31
years of professional experience

Work History

Server

Hank's Place
10.2022 - 07.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Server

Nudy's Cafe
10.2021 - 09.2022
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.

Server/Evening Manager

Hank's Place
07.2017 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Assistant Manager

Loch Nairn Golf Club
06.2016 - 07.2017
  • Oversee operations to ensure all aspects of the client interaction with staff are met.
  • Field and remedy all client concerns.
  • Interact with clients to assess staff, provide feedback for best client service when necessary.
  • Monitor the restaurant and special event venue to ensure cleanliness and pleasing atmosphere.

Banquet Captain

Loch Nairn Golf Club
01.2015 - 06.2016
  • Ensure the event is carried out to client specifications.
  • Assign duties to staff and communicate roles and responsibilities during pre-event meeting.
  • During event, communicate with kitchen staff, vendors, and third parties.
  • Tend to client needs during the event.

Server

Loch Nairn Golf Club
09.2014 - 01.2015
  • Meet and greet guests, take and place order, provide an inviting atmosphere.

Owner/Operator

Richards Cleaning
01.2001 - 08.2014
  • Owner/Operator of commercial cleaning business responsible for accessing client needs, preparing quotes, proposals and contracts, performing cleaning duties.

Legal Secretary

Thomas E. Martin, Jr., Esquire
01.2011 - 08.2013
  • Received and disbursed incoming mail.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Coordinated and scheduled meetings and telephone conferences.
  • Photocopied all correspondence, documents and other printed materials.
  • Processed and distributed invoices to bill clients.

Legal Secretary

Aaron D. Martin, Esquire
04.1997 - 12.1999
  • Received and disbursed incoming mail.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Coordinated and scheduled meetings and telephone conferences.
  • Photocopied all correspondence, documents and other printed materials.
  • Processed and distributed invoices to bill clients.

Title Abstractor

Security Search And Abstract
01.1995 - 04.1997
  • Examined deeds, deeds of trust, liens, judgments and easements.
  • Analyzed chain of title and prepared reports outlining title-related matters.
  • Evaluated documents to determine property ownership.
  • Copied and summarized recorded documents such as mortgages, trust deeds and contracts affecting property titles.
  • Searched private records and titles, checking for restrictions that could halt property sales.
  • Reported on discovered encumbrances and outlined required corrective actions to clear titles.

Skills

  • Client Relationship Management
  • Staff Management
  • Staff Retention
  • Third Party Relationships
  • Leadership Skills
  • Consultative Sales
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Hank's Place
10.2022 - 07.2025

Server

Nudy's Cafe
10.2021 - 09.2022

Server/Evening Manager

Hank's Place
07.2017 - 09.2021

Assistant Manager

Loch Nairn Golf Club
06.2016 - 07.2017

Banquet Captain

Loch Nairn Golf Club
01.2015 - 06.2016

Server

Loch Nairn Golf Club
09.2014 - 01.2015

Legal Secretary

Thomas E. Martin, Jr., Esquire
01.2011 - 08.2013

Owner/Operator

Richards Cleaning
01.2001 - 08.2014

Legal Secretary

Aaron D. Martin, Esquire
04.1997 - 12.1999

Title Abstractor

Security Search And Abstract
01.1995 - 04.1997

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Tracey Richards