Tracey Ritsema
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Quality Control Inspector
Challenge Manufacturing
Walker, MI
05.2026 - Current
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Implemented corrective actions for non-conforming products, enhancing overall production quality.
- Collaborated with production teams to streamline inspection processes and improve efficiency.
- Trained new employees on quality control protocols and inspection techniques.
- Utilized measurement tools and equipment to assess product specifications accurately.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Cashier
Dollar General
Bemont, MI
11.2025 - 04.2026
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.
- Ensured order accuracy and timely fulfillment for to-go orders, enhancing customer satisfaction.
- Packaged goods carefully in paper, plastic, or reusable bags.
- Assisted with checkout operations at all lanes during busy shopping hours.
- Collaborated with staff to streamline operations during peak hours, improving service speed.
- Responsible for careful packaging of goods in paper, plastic, or reusable bags.
- Handled customer returns and issued refunds efficiently and accurately.
- De-escalated customer complaints and referred issues to management.
Quality Assurance Specialist
Hilco Technologies
MI
09.2025 - 04.2026
- Performed quality control testing on products, ensuring compliance with industry standards and enhancing product reliability.
- Analyzed quality metrics data and generated detailed reports, identifying trends to support continuous improvement initiatives.
- Collaborated with cross-functional teams to resolve quality issues and implement effective corrective actions, improving overall product quality.
- Trained staff on quality procedures and best practices to maintain product quality.
Manufacturing Technician
LG Solutions
Holland, MI
02.2025 - 08.2025
- Conducted quality checks on manufactured components, identifying defects to ensure product integrity.
- Calibrated and maintained testing equipment, ensuring accuracy in quality evaluations.
- Assisted in process improvement initiatives to enhance overall product quality and efficiency.
- Supported process improvement initiatives, contributing to enhanced product quality and efficiency.
Quality Coordinator
Pridgen & Clay
Grand Rapids, MI
08.2024 - 10.2025
- Executed layered audits to identify process inefficiencies, leading to substantial improvements in quality control measures.
- Scheduled and managed tasks to optimize workflow and enhance team coordination.
- Utilized Microsoft tools to analyze quality data, facilitating informed decision-making and enhancing reporting accuracy.
- Executed layered audits to identify process inefficiencies, resulting in improved quality control measures.
- Managed scheduling for quality assessments, ensuring timely evaluations and adherence to production timelines.
- Scheduled and managed tasks, optimizing workflow and improving team coordination.
- Trained new staff on quality protocols to promote compliance and support continuous improvement.
Mail Handler
USPS
Grand Rapids, MI
09.2019 - 07.2021
- Operated mail processing equipment including letter sorting machines and postage meters to ensure efficient mail distribution.
- Assisted in packaging and labeling outgoing mail to meet established guidelines and deadlines, facilitating timely delivery.
- Maintained organized and clean work areas, supporting smooth mail processing operations and enhancing workflow.
Assembly Builder
Herman Miller
Zealand, MI
06.2014 - 02.2018
- Constructed and assembled components and parts to build various products according to blueprints and specifications.
- Utilized hand and power tools to assemble parts accurately and efficiently.
- Proficient in using hand tools, power tools, and measuring equipment to ensure precision and accuracy in assembly processes.
- Kept work area clean and organized to support safety and productivity.
- Maintained a clean and organized work area to enhance productivity and safety.
- Collaborated with team members to meet production deadlines and ensure delivery of high-quality finished products.
Admission Assistants
Women's Resources Center
Grand Rapids, MI
05.2013 - 02.2015
- Processed incoming applications and conducted preliminary reviews, facilitating timely admissions decisions.
- Managed front-desk operations, improving visitor experience and communication flow.
- Coordinated event planning, ensuring seamless execution and participant satisfaction.
- Utilized Microsoft Office for data entry, maintaining accurate and organized records.
- Handled incoming calls and correspondence, providing prompt and effective information to applicants.
Education
Associates - Designer Engineering
Muskegon Community College
Muskegon07-2026
Associates - Paralegal
ITT Tech
Wyoming05-2015
Skills
- Inspection techniques
- Cash management
- Data analysis
- Time management skills
- Organization
- Team Collaboration
- Communication
- Customer service
- Quality assurance
- Reliability and punctuality
- Work ethic and integrity
- Microsoft
Accomplishments
- Implemented a QA process that reduced product defects by 20% within the first quarter of deployment.
- Received recognition for leading a team in achieving ISO certification for quality management systems.
Certification
- IFT Audit, Grand Rapids Community College, March 2025
- GD&T, Grand Rapids Community College, February 2025
Interests
Continuously learning about emerging trends and technologies in quality assurance, Participating in professional development workshops related to quality management
Timeline
Quality Control Inspector
Challenge Manufacturing
05.2026 - Current
Cashier
Dollar General
11.2025 - 04.2026
Quality Assurance Specialist
Hilco Technologies
09.2025 - 04.2026
Manufacturing Technician
LG Solutions
02.2025 - 08.2025
Quality Coordinator
Pridgen & Clay
08.2024 - 10.2025
Mail Handler
USPS
09.2019 - 07.2021
Assembly Builder
Herman Miller
06.2014 - 02.2018
Admission Assistants
Women's Resources Center
05.2013 - 02.2015
Associates - Paralegal
ITT Tech
Associates - Designer Engineering
Muskegon Community College