Tracey Robertson

Directed cross-functional teams of developers, architects, and analysts across global delivery pods to support and enhance Deloitte’s enterprise auditing platform (Omnia Work Pod).

Led product delivery strategy for cloud-based platform modernization, including Azure migrations, AI-enabled automation, and workflow optimization.

Managed the full product lifecycle, including backlog refinement, sprint planning, stakeholder demos, and release coordination using Agile and SAFe methodologies.

Oversaw incident management and high-priority production support using ServiceNow, including 24/7 war room facilitation for state government clients.

Partnered with business leaders, compliance officers, and technical architects to define product requirements and align technology investments with regulatory and operational objectives.

Contributed to TennCare's Medicaid modernization initiative, supporting integration architecture, capability modeling, and cross-system interoperability planning.

Defined and executed a BI product strategy aligned with enterprise performance goals, enabling data-driven decision-making across operational and executive teams.

Led the implementation of Snowflake and Tableau to modernize the reporting infrastructure and support scalable, cloud-native analytics.

Collaborated with business stakeholders to gather requirements, prioritize features, and deliver self-service dashboard solutions that improved adoption and reduced reporting cycle times.

Developed and documented data models and visualization standards to ensure consistency across departments and business units.

Supported data governance efforts, including KPI alignment, metadata management, and access control policies for enterprise analytics platforms.

Contributed to the cloud BI roadmap, identifying use cases for automation, performance optimization, and real-time insights delivery.

Led the design and delivery of automation solutions (BOTs) for national healthcare clients, streamlining high-volume administrative workflows and reducing operational costs.

Developed scalable solution architectures for claims processing, eligibility verification, and provider data validation using RPA and custom automation frameworks.

Collaborated with product managers, compliance teams, and process SMEs to identify high-impact automation opportunities aligned to regulatory and business priorities.

Created process models and system design documentation to support implementation of intelligent automation within clinical and administrative systems.

Provided architectural governance and oversight, ensuring automation solutions met standards for scalability, auditability, and security in healthcare environments.

Supported client transformation roadmaps by aligning automation strategy with broader goals in digital health, compliance, and enterprise interoperability.

Led enterprise architecture initiatives across 175+ hospitals and affiliated facilities, aligning IT systems with clinical, financial, and operational strategy.

Defined enterprise architecture frameworks to support EHR modernization, clinical solution standardization, and long-term IT infrastructure planning.

Partnered with business and technology leaders to assess capability gaps, prioritize investments, and guide the selection of scalable vendor solutions.

Developed reference architectures and integration strategies to support clinical data exchange, legacy system rationalization, and HIPAA-compliant interoperability.

Provided architectural oversight for enterprise programs involving patient care technology, revenue cycle transformation, and infrastructure modernization.

Supported roadmap development for digital health initiatives and helped improve alignment between business objectives and technology outcomes.