TRACEY ROBINSON BREWINGTON
Lancaster,TX
Summary
Experienced and dedicated healthcare professional with over 30 years of significant experience in Patient Access, Financial Clearance, Patient Financial Services, and Training & Development. Customer service-driven with a proven track record of providing excellent communication and attention to detail. Expertise in training and development, committed to enhancing the skills and knowledge of healthcare professionals.
Overview
14
14
years of professional experience
Work History
Patient Access Market Director
Conifer Health Solutions
10.2019 - Current
- Direct and execute business processes including monitoring client Service Level Agreements
- Implementation of process improvements to drive up-front collections and account quality performance
- Improved efficiency and accuracy of Conifer driven applications for extended clients
- Provided training to clients to enhance daily performance
- Work with multiple business unites to ensure organizational goals are achieved
- Developed action plans that provide baselines and trackable achievement
Client Readiness Manager
Conifer Health Solutions
07.2014 - Current
- Design current and future state workflows
- Coordinate, participate and facilitate pre-post go-live meetings
- Collaborate testing with application analysis
- Coordinate design and delivery of process training to complement system training
- Coordinate process-focused training
- Solve conversion related operational issues
- Responsible for ensuring operational processes are updated to match new system technical flow
- Ensure testing scenarios are authentic and thorough
- Provide client focus training on systems and process
- Provide scheduling, outpatient and inpatient backload
- Liaise with local operations functional stakeholders
Training II
Cymetrix
10.2011 - 07.2015
- Conduct regularly scheduled training sessions for new and existing team members
- Provide client focus training on systems and process
- Measure training success with competency assessments
- Design and conduct training workshops via webinar or on-site
- Provide training based on client’s needs
- Train staff on effective ways to ensure proper contractual payments on insurance claims
- Provide customer service training to team members taking calls through the dialer system
Skills
- Advanced Microsoft Office Skills
- Excel Data Analysis
- Visual Communication Skills
- Process Improvement Knowledge
- ADT System Implementation
- Cerner System Knowledge
- Product management
- Teamwork and collaboration
- Customer service
Skills And Accomplishments
Proficient in Microsoft Office, Excel, & Power Point, Six Sigma Yellow Belt, ADT, AR and EMR Systems – Cerner, McKesson STAR, EPIC, Meditech, Invision, IDX, Tenet PBAR (AR) and PAS (ADT), Conifer ACE, Operating Systems: Microsoft Windows XP, 2000, Office Applications: Microsoft PowerPoint, Project, Excel and Word
Timeline
Patient Access Market Director
Conifer Health Solutions
10.2019 - Current
Client Readiness Manager
Conifer Health Solutions
07.2014 - Current
Training II
Cymetrix
10.2011 - 07.2015
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