Tracey Rutkowski

As part of my career path with Giant Food, the flower shop was another area of the store that I wanted to learn.

• Created attractive and eye-catching displays with accurate signage to promote products.
• Ordered supplies based on space and budget availability, current trends and sales projections.
• Trained and developed associates to handle customers' needs and manage daily workloads.
• Maintained salability and health of floral products by establishing clear care procedures.
• Managed integration and merchandising of seasonal and holiday-specific product offerings.
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
• Increased sales on consistent basis by developing key customer relationships.
• Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
• Delegated assignments and set schedules for effective coverage of floral department needs.
• Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Collaborated with all company departments to ensure cohesive branding and strategic product placement.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Increased store sales [Number]% by cross-selling complementary items.
• Determined complete order accuracy by examining merchandise to verify price and quantity.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
• Built lasting client relationships by organizing and planning sales events.
• Reduced process lags by effectively managing [Number] staff to ensure optimal productivity.
• Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
• Researched out-of-stock items to find additional inventory in other store locations.
• Checked inventory system to locate items at other stores, improving sales rates [Number]%.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].
• Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
• Maintained safe, organized store by keeping aisles free of merchandise and boxes.
• Guided and supported [Number] staff members to consistently achieve team and personal goals.
• Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
• Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
• Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
• Enhanced sales by implementing merchandising and promotional improvements.
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
• Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
• Increased sales on consistent basis by developing and maintaining key customer relationships.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
• Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

• Greeted customers, answered questions and provided information on products.
• Processed payments using cash registers and credit card machines.

• Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.
• Organized staff schedules to ensure adequate coverage during peak hours.
• Identified areas for improvement in user interface design.
• Analyzed performance metrics to optimize website usability.
• Resolved technical issues related to the front end development process.
• Monitored web traffic trends and user behavior analytics.
• Collaborated with marketing teams to implement new features on websites.
• Implemented A and B testing methods for optimization of front-end codebase.
• Reviewed employee performance and determined areas in need of improvement.
• Cultivated strong customer relations and developed effective customer service standards.
• Directed capital budget for store.
• Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
• Collaborated with security staff and law enforcement on shoplifting and vandalism response.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Put together schedule for floor staff according to skill sets and coverage needs.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed large volume of guests and improved overall customer service.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Planned staff and training meetings and scheduled conference rooms.
• Created and optimized employee schedules for shift coverage.
• Evaluated financial reports and trend forecasts.
• Conducted transactions, confirming patient information and processing according to standard protocol.
• Conducted regular meetings with stakeholders to discuss progress updates.
• Created detailed reports regarding website performance, user engagement.
• Tested user interfaces thoroughly before launch.
• Assisted senior management in decision making by providing insights into customer requirements.
• Prepared presentations showcasing the latest developments in UI and UX designs.
• Investigated bugs and resolved them quickly.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Initiated new projects that resulted in increased productivity across all departments.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Developed annual goals for each department based on market trends and competitor analysis.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Reviewed contracts before signing them on behalf of the organization.
• Organized special events such as conferences or training sessions for employees.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Established and managed yearly budgets of up to $[Amount].
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
• Created training modules and documentation to train staff.
• Minimized staff turnover through appropriate selection, orientation and training.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Entered time and attendance logs in preparation for payroll.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Maintained adequate staffing to meet objectives within budget.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

• Demonstrated leadership by making improvements to work processes and helping to train others.
• Maintained updated knowledge through continuing education and advanced training.
• Planned and completed group projects, working smoothly with others.
• Understood and followed oral and written directions.
• Processed incoming payments, including checks and electronic fund transfers.
• Maintained accurate cash balances and reconciled discrepancies.
• Compiled daily transaction reports for review by management.
• Ensured compliance with applicable laws, regulations, policies, and procedures pertaining to financial operations.
• Implemented best practices, automation and digitization to improve business processes.
• Participated in training sessions on proper cash handling techniques and security protocols.
• Reviewed monthly statements from banks for accuracy and timely resolution of any discrepancies.
• Resolved customer inquiries related to payments, refunds, and other financial matters.
• Monitored all cash handling activities to ensure adherence to internal control procedures.
• Assisted with the implementation of new banking software systems.
• Performed general office duties such as filing documents and answering phones.
• Coordinated with vendors regarding invoicing issues and payment schedules.
• Analyzed data from various sources such as sales reports, accounts receivable records.
• Assisted in developing budget forecasts by providing input on expected revenue collections.
• Identified opportunities for process improvement to increase efficiency in payment processing operations.
• Investigated suspicious activity or accounts that may be subject to fraud or money laundering.
• Managed vendor relationships to ensure timely payments are made according to contractual terms.
• Collaborated with cross-functional teams to support company initiatives and treasury transactions.
• Supported treasury technology initiatives and projects to achieve best-in-class processes.
• Negotiated pricing to optimize profitability of product or service solutions.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Analyzed key business metrics to support resource allocation and prioritization.
• Leveraged systems, equipment and process redesign to drive continuous improvement.
• Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
• Created and updated financial reports on frequent basis to present information to leadership teams.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Managed relationships with tax authorities, bankers and auditors.
• Coordinated preparation of external audit materials and external financial reporting.
• Conducted reviews and evaluations for cost-reduction opportunities.
• Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
• Created financial management mechanisms to minimize financial risk to business.
• Developed invoicing systems and internal controls to boost billing efficiencies.
• Prepared internal and regulatory financial reports, balance sheets and income statements.

• Maintained accurate records of inventory, sales, and employees.
• Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
• Organized staff schedules to maximize efficiency while minimizing labor costs.
• Monitored cash register transactions to ensure accuracy and compliance with company policies.
• Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
• Implemented procedures to reduce shrinkage and increase profitability of the department.
• Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
• Established key performance indicators for front end personnel and monitored progress against them regularly.
• Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
• Provided excellent customer service by assisting customers with their needs or inquiries.
• Supervised the proper maintenance of all equipment used at the checkout area.
• Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Tracked customer complaints and followed up to ensure resolution was achieved.
• Analyzed data from surveys to determine trends in customer needs and preferences.
• Prospected for new business through [Action] and [Action], bringing in [Number] new customers per week.
• Mentored team of [Number] customer service leaders to maximize quality in all support areas.
• Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.
• Avoided payment errors by carefully implementing all credit and debit card data into system.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
• Identified opportunities for process improvement within the customer service department.
• Collaborated with other departments to ensure customer satisfaction.
• Provided prompt and courteous service to customers via phone, email, and chat.
• Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Maintained accurate records of customer interactions, transactions and comments in the database system.
• Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Managed customer complaints and rectified issues to complete satisfaction.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.