Summary
Overview
Work History
Skills
Timeline
Generic

Tracey Sapia

Ocean City,MD

Summary

Resourceful, energetic Realtor/Rental Agent known for high productivity and efficient task completion. Specializing in customer care, contract & agreement generation, and rental property management, ensuring smooth processes from start to finish. Excellent communication, problem-solving, and time management skills to meet client needs and exceeding expectations.

Overview

25
25
years of professional experience

Work History

Realtor/Rental Manager

Coastal Resort Sales And Rentals
Ocean City, MD
04.2022 - 05.2025
  • Managed 5 high rise buildings with 125 short term rentals and the office agents.
  • Responsible for guest check-in, check-out, housekeeping coordination, conflict resolution, and maintenance requests for a 40+ unit building.
  • Trained new hires on booking platforms, customer service, and housekeeping protocols.
  • Responsible for handling new guest inquiries, and taking reservations.
  • As an active real estate agent, I assisted clients in the sale of their residential properties, including marketing analysis, pricing strategies, showings, and guiding them through the contract and closing process.

Realtor

Coldwell Banker
Ocean City, MD
01.2020 - 04.2025
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Conducted open houses and showings of properties to prospective buyers.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.

Realtor

Atlantic Shores Realty
Ocean City, MD
11.2013 - 01.2020
  • As a member of a real estate team, I advised clients on market conditions, pricing and legal requirements for property transactions.
  • Drafted and presented purchase offers to sellers for consideration.
  • Communicated with clients to determine property needs and budget constraints.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.

Restaurant General Manager

Sapia Hospitality
Ocean City, MD
08.2000 - 11.2013
  • Managed day-to-day operations of restaurant/bar including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Skills

  • Rental property management
  • Real estate sales transactions
  • Booking platforms
  • Impeccable customer service
  • Property inspections
  • Calendar & rate management
  • CRM & reservation software
  • Conflict resolution

Timeline

Realtor/Rental Manager

Coastal Resort Sales And Rentals
04.2022 - 05.2025

Realtor

Coldwell Banker
01.2020 - 04.2025

Realtor

Atlantic Shores Realty
11.2013 - 01.2020

Restaurant General Manager

Sapia Hospitality
08.2000 - 11.2013

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Tracey Sapia