Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Satchell

Plano

Summary

High energy sales professional with a proven track record at AT&T, adept in relationship building and sales expertise. Excelled in customer satisfaction and sales growth, by leveraging product knowledge and CRM skills to enhance client relations and achieve targets. Demonstrated ability to upsell and close sales, significantly boosting revenue and customer loyalty. I am a born leader and team player who enjoys consistent training, coaching and mentoring new/junior sales representatives and sales agents.

Overview

7
7
years of professional experience

Work History

Premiere Service Consultant

AT&T
07.2023 - Current
  • High volume telecommunications sales agent
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Documented payment details and personal information on customer accounts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Offering personalized solutions tailored to individual needs.

Everything Breaks Warranty

Everything Breaks
08.2023 - 07.2024
  • Inbound scripted calls
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Identified and resolved discrepancies and errors in customer accounts.

Master Wireless Retail Store

AT&T
06.2022 - 08.2023
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes, completed routine store inventories.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Nuance Online Sales

AT&T
07.2021 - 06.2022
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Tested website features and functionality for optimal performance.

DMDR

AT&T
04.2018 - 07.2021
  • Engage customers with probing questions to identify and make needs based recommendations for new service and installations for Direct TV, Uverse and Wireless Products.
  • Skilled at working independently and collaboratively in a team environment.
  • Provide accurate, valid and complete information by utilizing company resources and tools
  • Meet personal and team daily and monthly sales targets and team call handling metric goals
  • Combined and fully educate customers all services and products
  • Keep personal proprietary customer information safe and protected

Education

High School Diploma -

Three Rivers High School
700 Sixth Ave, Three Rivers MI 49093
06-2005

Skills

  • Sales expertise
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Product knowledge
  • Customer relationship management (CRM)
  • Building rapport
  • Customer education
  • Product and service solutions
  • Account management
  • Service upselling
  • Sales closing
  • Identify sales opportunity
  • Brand representation

Timeline

Everything Breaks Warranty

Everything Breaks
08.2023 - 07.2024

Premiere Service Consultant

AT&T
07.2023 - Current

Master Wireless Retail Store

AT&T
06.2022 - 08.2023

Nuance Online Sales

AT&T
07.2021 - 06.2022

DMDR

AT&T
04.2018 - 07.2021

High School Diploma -

Three Rivers High School

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Tracey Satchell