Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Setzer

Townsend,MT

Summary

Hardworking Floor Worker familiar with operating and maintaining equipment for department. Driven to go above and beyond every day in support of quality, service and productivity goals. Fit and accustomed to long hours, lifting heavy loads and walking great distances. Floor Worker Supervisor with over 10 years of experience in shop floor management. Promotes safe work environment through ongoing training and high safety standards. Implemented production processes to increase efficiency and meet quarterly goals.

Committed worker with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

43
43
years of professional experience

Work History

Floor Worker

Townsend Hardware
07.2023 - Current
  • Stood for long hours, lifted heavy loads and maintained fast pace.
  • Moved materials to designated staging areas.
  • Identified and repaired faulty machinery, resulting in minimal production downtime.
  • Executed daily operations quickly and accurately, achieving productivity targets.
  • Loaded, unloaded and stored supplies and materials in secure, orderly systems.
  • Carried out general manual labor activities to aid site productivity.
  • Adhered to operational safety and regulatory requirements by maintaining clean and hazard-free work space.
  • Responsible for keeping floor swept & mopped. Dusting products. Keeping bathroom cleaned. Scrubbing toilets, sink, wash tub. Cleaning and sanitizing floor, and all surface areas.
  • Restocking of materials in orderly manner.

Assistant Store Manager

Hellbar, (Great Falls Ace Hardware)
10.2012 - 06.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Daily am and pm checking and cleaning floor areas, sweeping, mopping, buffing, offices, cleaned, dusted, floors swept, scrubbed, sanitized, garbage emptied.
  • Bathroom cleaning sweeping, mopping, scrubbing of walls, toilet, urinal, sink, mirror, towel machine, soap dispenser. Sanitization of all to include doors, handles.
  • Cleaning customer service areas, checkout stands. Wiping down all equipment, sanitizing all. removing trash from cans wiping down and replacing bags.

Dishwasher

Three Forks School
09.2011 - 06.2012
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by Gallatin County health department.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or pans used often by kitchen staff.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Washed dishes and assisted in bussing tables.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Monitored dishwashing machines for proper functioning.
  • Increased machine efficiency by scraping and pre-washing dishes.

Army Medic

Mt Army National Guard
01.1981 - 09.1984
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Administered first-aid treatment to reduce pain and minimize risk of complications.
  • Monitored patients' vital signs to assess condition and identify necessary medical interventions.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
  • Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
  • Took patient health histories and asked questions to determine cause of illness or injury.
  • Communicated patient information and updates to hospital staff for smooth transition.
  • Responded to emergency calls to provide immediate and life-saving medical care.
  • Conducted (my team and I) daily cleaning duties of barracks, sweeping, mopping, buffing, dusting , scrubbing down walls of barracks.
  • Bathroom cleaning scrubbing walls, sweeping, mopping floors, scrubbing of toilets, urinals, sinks, shower rooms, and sanitizing all. Removing trash and sanitizing cans.
  • Working at Madigan Army Medical Center, Ft. Lewis Washington, we worked 7 wards. Our responsibilities in part were maintaining of cleanliness of areas. Sweeping floors, mopping floors, dusting, removal of trash, sanitizing all equipment after any procedure was done.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Liaised with police, fire department and other emergency responders to manage emergency scenes.
  • Placed patients on backboards or stretchers to safely load into ambulance.
  • Contacted medical facilities or departments to schedule patients for tests or admission.

Nurses Aide

Conrad Nursing Home
04.1982 - 09.1983
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Helped maintain cleanliness of rooms, to include sweeping floors, mopping floors, dusting, scrubbing walls, toilets, urinals, doors, all handles, then sanitizing everything.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • We also worked on keeping communal area of rest home clean and sanitized. floors, furniture, windows, nurses desks areas, and waiting room areas for families.

Education

Medical

MT Army National Guard
Bozeman, MT
11.1981

High School Diploma -

Columbia Falls High School
Columbia Falls, MT
06.1981

Skills

  • Physic
  • Lift 50 Pounds
  • Cleaning procedures
  • Team collaboration
  • Cleaning responsibilities
  • Problem-solving abilities
  • Safety protocols
  • Attention to detail
  • Organizational skills
  • Customer service
  • Time management
  • Teamwork and Flexibility
  • Team Contribution
  • Interpersonal Communication
  • Distribution Experience

Timeline

Floor Worker

Townsend Hardware
07.2023 - Current

Assistant Store Manager

Hellbar, (Great Falls Ace Hardware)
10.2012 - 06.2023

Dishwasher

Three Forks School
09.2011 - 06.2012

Nurses Aide

Conrad Nursing Home
04.1982 - 09.1983

Army Medic

Mt Army National Guard
01.1981 - 09.1984

Medical

MT Army National Guard

High School Diploma -

Columbia Falls High School

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Tracey Setzer