Tracey Shanes
Customer Service Professional
Live Oak,FL
Summary
Friendly and reliable Manager offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Cashier and Stocker
Busy Bee
Live Oak, FL
10.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Manager
Dairy Queen Grill & Chill
Live Oak, Florida
08.2022 - Current
- Served as mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Fostered collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - General Studies
North Florida College
Madison, FL 05.2024 - 06.2026
High School Diploma -
Suwannee High School
Live Oak, FL 05.2024 - 05.2024
Skills
Payment processing
POS systems
Time management skills
Product Recommendations
Product restocking
Serve- Safe Certified
Customer service excellence
Work ethic and integrity
Cash handling
Reliability and punctuality
Professionalism and courtesy
Certification
Certified Serv-Safe Manager, Dairy Queen - November 2024-November 2029
Timeline
Certified Serv-Safe Manager, Dairy Queen - November 2024-November 2029
11-2024
Cashier and Stocker
Busy Bee
10.2024 - Current
Associate of Arts - General Studies
North Florida College
05.2024 - 06.2026
High School Diploma -
Suwannee High School
05.2024 - 05.2024
Manager
Dairy Queen Grill & Chill
08.2022 - Current
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