TRACEY SLADE
Louisville,KY
Summary
Resourceful General Manager of Food Service known for high productivity and efficient completion of tasks. Specialize in operational management, team leadership, and budget control. Excel in communication, problem-solving, and adaptability to ensure seamless operations and customer satisfaction. Committed to maintaining quality standards while streamlining processes for optimal service delivery.
Overview
10
10
years of professional experience
Work History
General Manager of Food Service
HOMERUN BURGERS
LOUISVILLE, KY
06.2024 - 09.2025
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Assisted staff by serving food and beverages or bussing tables.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Rotated and replenished products in display cases.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Adhered to company food, safety, quality and sanitation policies.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Analyzed sales data to identify opportunities for growth.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved problems or concerns to satisfaction of involved parties.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
RESTURANT MANAGER
Waffle House Restaurant
LOUISVILLE, KY
09.2022 - 04.2025
- Established policies for cash handling procedures to maximize security measures.
- Distributed food to service staff for prompt delivery to customers.
- Updated computer systems with new pricing and daily food specials.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delegated work to staff, setting priorities and goals.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Resolved problems or concerns to satisfaction of involved parties.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Managed accounts payable, accounts receivable and payroll.
- Explained goals and expectations required of trainees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Oversaw food preparation, production and presentation according to quality standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Optimized profits by controlling food, beverage and labor costs.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted staff by serving food and beverages or bussing tables.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
PRODUCTION WORKER
FORD MOTOR COMPANY
LOUISVILLE , KY
10.2015 - 09.2022
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Checked product quality regularly and achieved superior reputation without need for rework.
- Measured and weighed items to meet quality standards and prevent waste.
- Provided technical support and guidance to line workers for troubleshooting equipment issues.
- Identified and segregated non-conforming material and taught line-workers how to identify non-conformance.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Analyzed data from previous shifts to identify areas for improvement in processes or operations.
- Fostered a positive and inclusive team culture, motivating staff to achieve their best performance.
- Oversaw equipment running, strictly adhering to manufacturer safety protocols to alleviate possible injuries.
- Managed daily staff rotations and ensured workers were in their assigned positions.
- Prepared line set-ups for following shifts for overall increased line efficiency.
Education
Bachelor of Science - BUISNESS
STRAYER UNIVERSITY
CHESAPEAKE VASkills
- Scheduling and rostering
- Cost control
- Menu development
- Operations management
- Creativity and innovation
- Marketing and promotions
- Sales growth
- Kitchen operations management
- Hiring procedures
- Purchasing
- Production records
- Department growth
- Food storage
- Cross-training staff
- Ordering supplies
- Quality control
Timeline
General Manager of Food Service
HOMERUN BURGERS
06.2024 - 09.2025
RESTURANT MANAGER
Waffle House Restaurant
09.2022 - 04.2025
PRODUCTION WORKER
FORD MOTOR COMPANY
10.2015 - 09.2022
Bachelor of Science - BUISNESS
STRAYER UNIVERSITY
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