Tracey Smith
Lexington,NC
Summary
Dedicated Maintenance Technician with 17+ years of experience. Highly skilled in troubleshooting and repairs of all types of door hardware and locks. Striving to bring my experience and knowledge seeking style to GTCC as the Systems Coordinator to continue contributing to the schools goals.
Overview
29
29
years of professional experience
Work History
Maintenance Technician
Guilford Technical Community College
11.2004 - Current
- Created a new system for how locks are re-keyed to allow maximum cost savings.
- Become very proficient in the Master Key System.
- Communicated and scheduled contractors to perform service work in a timely manner.
- Utilized problem-solving skills to alleviate issues efficiently with minimal supervision.
- Quickly responded to service calls regarding malfunctioning equipment and completed repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Installed and repaired various types of locks, door handles and door closers.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Organized and maintained inventory of spare parts and equipment consumables.
Manager of Builder Services
ProHome
04.1998 - 01.2004
- Managed home warranty issues for Builders and their homeowners.
- Conducted in-home walk throughs and inspections.
- Held weekly builders meetings to discuss warrantable issues needing to be repaired.
- Scheduled contractors with a designated time for repairs to be completed.
- Fielded 24 hour emergency phone number and communicated these issues to the contractors while scheduling the repairs.
Assistant Grocery Manager
Hannaford Food And Drug
04.1997 - 01.1998
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Reviewed inventory levels on a weekly basis and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Orchestrated performance-oriented environment by closely supporting team members.
Construction Superintendent
David Hart Builders
09.1992 - 04.1997
- Quickly learned all aspects of the home building industry and the various trades.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Supervised a crew to maximize efficiency while upholding to the highest standards of craftsmanship
Education
No Degree - Locksmithing And Alarm Service Technician
Penn Foster Career School
Scranton, PANo Degree - Real Estate
Davidson County Community College
Thomasville, NCHigh School Diploma -
Ledford Senior High School
Thomasville, NCSkills
- Problem Detection and Resolution
- Problem-Solving Ability
- Troubleshooting Strengths
- Repair Work Planning
- Scheduling and Time Management
- Task Concentration
- Work Request Systems
- Facility Preventive Maintenance
Timeline
Maintenance Technician
Guilford Technical Community College
11.2004 - Current
Manager of Builder Services
ProHome
04.1998 - 01.2004
Assistant Grocery Manager
Hannaford Food And Drug
04.1997 - 01.1998
Construction Superintendent
David Hart Builders
09.1992 - 04.1997
No Degree - Locksmithing And Alarm Service Technician
Penn Foster Career School
No Degree - Real Estate
Davidson County Community College
High School Diploma -
Ledford Senior High School
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