Tracey Smith
Woodford,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Account Manager
Cox Automotive
12.2020 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed over 200 Dealertrack clients.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
Client Trainer II
Cox Automotive
10.2018 - 12.2020
- Developed custom training solutions for 200+ clients for the Dealertrack VA and MD RTS platforms.
- Prepared educational materials such as curriculum, instructional documentation and videos.
- Served as subject matter expert on company products and services.
- Conducted product training with customers and internal customer experience teams.
- Worked with product experts to develop new product documentation.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Automotive Office Manager
Mercedes Benz Of Fredericksburg
05.2011 - 10.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Daily accounting functions to include bank reconciliation, Accounts Receivables, Accounts Payables, Payroll, process dealership sales.
Title Clerk
Honda Of Tysons Corner
03.2007 - 04.2011
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals for 400 retail 200 wholesale transactions.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Contacted VA, MD, DC Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service, and other charges.
- Collected taxes and fees, submitted payments and issued receipts.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Coordinated price adjustment between buyers and sellers.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
Tag and Title Clerk
Karen Radley Acura Volkswagen
03.2003 - 04.2007
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV for 200-300 retail sales, 100 wholesales.
- Communicated with customers to resolve common title issues.
- Contacted VA, MD, DC Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service, and other charges.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Stayed up-to-date on VA, MD, DC laws and licensing requirements to complete accurate and efficient reviews.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA06.1993
Skills
- Current DMV regulations
- Client Relationship Management
- Customer Service
- Complaint Management
- Customer Training
- Account Management
- Client Meetings
- Product Training
- Systems and Software Expertise
- CVR, TitleTec, Dealertrack, REGUSA titling platforms
- Microsoft
- Salesforce
Timeline
Account Manager
Cox Automotive
12.2020 - Current
Client Trainer II
Cox Automotive
10.2018 - 12.2020
Automotive Office Manager
Mercedes Benz Of Fredericksburg
05.2011 - 10.2018
Title Clerk
Honda Of Tysons Corner
03.2007 - 04.2011
Tag and Title Clerk
Karen Radley Acura Volkswagen
03.2003 - 04.2007
High School Diploma -
Chancellor High School
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