Overview
Work History
Education
Skills
Timeline
Generic

Tracey Smith

Brooklyn,NY

Overview

30
30
years of professional experience

Work History

Line Technician

Verizon
10.1994 - Current

Seasoned telecommunications professional with 30 years experience across all facets of the industry including customer service, sales, installation and repair, line work, and operating specialized equipment.

  • Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
  • Documented all operations and managed communication with team members.
  • Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
  • Adjusted equipment and troubleshot issues.
  • Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously.
  • Facilitated smooth communication between departments by providing accurate documentation of technical procedures and guidelines.
  • Maintained detailed records of all maintenance activities, contributing to comprehensive asset management strategies.
  • Assisted in training new technicians, sharing knowledge and best practices to promote skill development within the team.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Read blueprints and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.

Education

No - Broadcast Communications

Howard University
Washington, DC

Yes - Music

Fiorello H Laguardia High School
New York, NY
06.1987

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Problem Resolution
  • Computer Proficiency
  • Professional telephone demeanor
  • Microsoft Outlook
  • Order Processing
  • Order Fulfillment
  • Power Tools Operation
  • Worksite safety
  • Customer Service
  • Troubleshooting skills
  • Field Service
  • Problem Analysis
  • Outdoor installations
  • Work Inspection
  • Specialty tools
  • Quality Assurance
  • Diagnostic abilities
  • Telecommunications
  • Following safety practices
  • Safe Driving Practices
  • Pretrip inspections
  • Basic mechanical knowledge
  • Strong Communication Skills
  • Adherence to Regulations
  • GPS Navigation
  • Accurate record keeping
  • Physical Stamina and Endurance
  • Defensive Driving Techniques
  • Strong Work Ethic
  • Commercial driving
  • Safe Driving
  • Class A Commercial Driver's License
  • DOT Compliance
  • Dependable and reliable
  • Route Planning
  • Defensive driver training
  • Valid Driver's License
  • Commercial Driving Experience
  • Clean Driving Record
  • Safe Driver Training

Timeline

Line Technician

Verizon
10.1994 - Current

No - Broadcast Communications

Howard University

Yes - Music

Fiorello H Laguardia High School
Tracey Smith