Seasoned telecommunications professional with 30 years experience across all facets of the industry including customer service, sales, installation and repair, line work, and operating specialized equipment.
Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
Documented all operations and managed communication with team members.
Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
Adjusted equipment and troubleshot issues.
Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously.
Facilitated smooth communication between departments by providing accurate documentation of technical procedures and guidelines.
Maintained detailed records of all maintenance activities, contributing to comprehensive asset management strategies.
Assisted in training new technicians, sharing knowledge and best practices to promote skill development within the team.
Installed wiring, cabling and networking hardware on customer premises.
Read blueprints and schematics to correctly place equipment.
Worked closely with network administrators and server engineers to deliver quality service.