Overview
Work History
Timeline
Hi, I’m

Tracey Smith

Portage,MI
You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams

Overview

25
years of professional experience
1
Language

Work History

Green Eden
Portage

VP of Operations
04.2021 - Current

Job overview

  • Overseen the grow facility from 2021 to 2023, managing up to 30 grow employees at one time with 15 Dispensary employees
  • Scheduled employees for the grow facility and the dispensary weekly, now just the dispensary
  • Ensure that daily business practices meet operational goals and produce maximum efficiency
  • Opening a dispensary in 2022, building relationships with cannabis vendors and cannabis sales people to obtain the best deals for our store
  • Developing and motivating the management team and budtenders to assure we are compliant and that our customers are getting the best service daily
  • Assuring we are compliant and ready for our annual inspections
  • Ensure that daily business practices meet operational goals and produce maximum efficiency
  • Handled all personnel issues to include hiring, firing and payroll of all employees.

Spherion Staffing
Battle Creek

Branch Manager
08.2019 - 08.2020

Job overview

  • Developed and motivated the 3 branch employees at the Battle Creek location and the Lansing location when needed
  • Recruiting applicants in the surrounding communities
  • Support Company guidelines and policies and implement accordingly
  • Communicate with existing and potential customers to explain products and services and actively solicit and generate new business
  • Handled all personnel issues to include hiring, firing and payroll of all employees
  • Actively participated in local community events to help build relationships within the community which helped make an impact in finding resources to help employees with barriers that prevented them to show up for or actively take a position.

Effex Management Solutions
Battle Creek MI/Lowell MI

Program Manager
02.2015 - 08.2019

Job overview

  • Managed a team of 3-5 internal staff and 136-200 contract associates on site at II Stanley
  • Previously had 1 internal staff member with 55 contract associates on site at Magna Mirrors Lowell along with the above site
  • Recruiting applicants in the surrounding communities
  • Daily coaching of internal staff to assure they have the tools needed to succeed
  • Interact with the clients weekly to continue building partnerships
  • Process the contract associates weekly payroll for both sites
  • Build relationships in the communities with Centers of Influence to achieve a pipeline of qualified candidates and help employee the people in need within the community
  • Responsible for daily reports to the client and corporate
  • Retention of contract associates for both sites
  • Currently working 3rd shift to help build relationships with our contract associates twice a week.

Specialized Staffing Solutions
Portage MI

Staffing Specialist
09.2010 - 01.2015

Job overview

  • Managed the phone and walk-in traffic daily
  • Daily coaching of associates making sure they have the appropriate tools for work
  • Client Retention
  • Recruiting applicants at job fairs and setting up job boards online
  • Proactively build a pipeline of qualified candidates, so that positions can be filled quickly
  • Process weekly staff payroll efficiently
  • Conducted onsite orientations for clients to obtain good customer service
  • Managing a large book of business with key accounts or multiple.

Nulty Insurance
Kalamazoo

Personal Lines Tech
07.2007 - 09.2008

Job overview

  • Answer multi-phone system & processed incoming mail
  • Processed all New Business, Claims, Renewals, and Changes to Personal Lines Clients using Tam
  • Insured on a daily basis that inquiries were correct coming through Tam Central
  • Worked with Clients at times to see what would be the best option for their insurance.

Keyser Insurance Group
Kalamazoo

Receptionist/Personal Lines Support
10.2004 - 08.2006

Job overview

  • Answering multi-phone system & processing incoming and outgoing mail
  • Taking customer payments
  • Processing renewals, endorsements, claims, NOC's & Reinstatement's while working in TAM central
  • Handled New Business processing in both Personal Lines and Business Line Accounts
  • Ensuring great customer service with both Clients and Agents that walked through our doors.

AmeriFirst Financial
Portage

Loan Closer Specialist
07.2002 - 03.2004

Job overview

  • Preparing Closing Documents for either Conventional Loans, FHA Loans, RD Loans, or Refi Loans
  • Processed daily Mortgage papers using Mortgage Builder for over 120 Loan Officers
  • Shipped Loans after closings to companies
  • Maintained good customer relations between AmeriFirst and Title companies.

Centennial Wireless
Kalamazoo

Sales/Customer Service Specialist
10.1999 - 07.2002

Job overview

  • Opened/Closed retail location while taking care of the customers cellular needs
  • Stocked inventory, and set up retail store as outlined by
  • Responsible for a weekly sales goal of cellular service
  • Daily Customer Service Management with our customers experiencing cellular issues.

Timeline

VP of Operations

Green Eden
04.2021 - Current

Branch Manager

Spherion Staffing
08.2019 - 08.2020

Program Manager

Effex Management Solutions
02.2015 - 08.2019

Staffing Specialist

Specialized Staffing Solutions
09.2010 - 01.2015

Personal Lines Tech

Nulty Insurance
07.2007 - 09.2008

Receptionist/Personal Lines Support

Keyser Insurance Group
10.2004 - 08.2006

Loan Closer Specialist

AmeriFirst Financial
07.2002 - 03.2004

Sales/Customer Service Specialist

Centennial Wireless
10.1999 - 07.2002

Similar Profiles

CREATE PROFILE
Tracey Smith