Tracey Cousineau
Inverness,FL
Shoot for the moon, even if you miss you will be among the stars.
Brian Littrell
Summary
Highly skilled Program Manager with 20+ years of practical experience in working with individuals with disabilities in the business, nonprofit and healthcare environments. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Program Service Manager
LifeStream Behavioral Center
Leesburg, Florida
03.2018 - Current
- Identified, addressed and resolved technical, financial, and operational concerns by working collaboratively with team members and directors.
- Managed multiple diverse programs in multiple locations; Supportive Housing, LSBC rentals, Sumter Transitional home, Lake Region Homes, AIMS and Citrus Drop In.
- Worked with MTM consultant team to develop and implement new policies and procedures to increase overall service access for 55 different Mental Health programs, retention and efficiency for 1100 employees.
- Managed and supervised administrative and daily program operations, complying with local, state, federal, ADA, HUD, Medicaid and Medicare policies and regulations.
- Designed and developed new Drop-In Center in Citrus County from ground up with acquired Lutheran Services funding. Create new employment opportunities and expand 3 programs through CMHC and CCBHC grants.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums, logistics workflows, procedures and analytical reports to assist in make informed decisions and drive business improvements. Identified as Superuser for new EMR system.
- Researched industry best practices in support of training development and program content for disabled/mentally ill/elderly population and conducted one-on-one training to educate team members to drive operational excellence. also Participate with LSBC Clinical Panel to keep abreast of company requirements.
- Hired, trained and supervised team of service staff members to meet business and productivity goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention by being ROSC Ambassador and trainer.
Program Director
Phoenix Employment, Amicus
Bangor, Maine
12.2016 - 02.2018
- Collaborated with various teams to uncover issues, identify creative solutions, and offer guidance. Changes in group rate employment caused severe deficits in one program that resulted in complete program restructure and transition of 30 staff and 25 clients to another agency. No jobs or services were lost due to collaboration and creativity.
- Provided ongoing direction and leadership for program operations.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Supervised 40 program staff, managing and evaluating performance provide high-quality services to 175 program participants.
- Developed and implemented program goals and objectives for staff productivity, establishing specific and measurable outcomes aligned with organization's overall mission.
- Created and enforced programming standards to maintain compliance with ADA, Social Security, Medicaid and Medicare policy and regulatory requirements for adults with disabilities for Case Management and Day rehabilitation/vocational services.
- Maintained and updated project related spreadsheets and documents.
- Oversaw 40 staff schedules and assignments to handle programming demands.
Lead Community Case Manager
United Cerebral Palsy of Maine
Bangor, ME
12.2012 - 12.2016
- Referred disabled adult clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Researched best practices and developed strategies to improve program outcomes with Medicaid and Medicare guidelines.
- Worked closely with United Way, local government, local FQHC's, HUD, Penquis Cap and DHHS to promote and implement strategies to increase public awareness of social and community service programs.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Created spreadsheets to track upcoming treatment plans, authorizations and annual paperwork for 15 case managers.
- Developed and implemented training programs for 15 staff.
Outreach Manager/Case Manager
Health Access Network
Lincoln, ME
12.2003 - 01.2011
- Established and implemented sustainable and diverse funding strategies such as grants to create 4 new programs and sustain financial and operational objectives of organization.
- Published bi weekly newspaper article on Public Health topics.
- Created quarterly new letter for employees and clients.
- Developed network relationships with industry professionals for successful implementation of social and community service initiatives.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Conducted community workshops to promote Healthy programs and educate public and local stakeholders on available services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks for 12,000 clients.
Education
Master of Science - Public Administration
2012
Pi Alpha Alpha National Honor Society for Public Affairs and Administration
Concentration: Non Profit Healthcare Management
Bachelor of Science - Mental Health And Social Services
2005
- Study Abroad: Groningen, Holland, Political Science
- Continuing education in Gerontology
Skills
- Time Management
- Program and Team Leadership
- Creative Thinking
- Organizational Performance
- Multi-Operations Management
- Adaptable and Flexible
- Public Speaking
- Attention to Detail
- Training and Development
- Documentation Proficiency
- MS Office Applications
- Electronic and Communication Systems
- Verbal and Written Communication
- Program Development and Management
- Collaborate Cross-Functionally
Timeline
Program Service Manager - LifeStream Behavioral Center
03.2018 - Current
Program Director - Phoenix Employment, Amicus
12.2016 - 02.2018
Lead Community Case Manager - United Cerebral Palsy of Maine
12.2012 - 12.2016
Outreach Manager/Case Manager - Health Access Network
12.2003 - 01.2011
University of Maine At Augusta - Master of Science, Public Administration
University of Maine - Bachelor of Science, Mental Health And Social Services
Professional Affiliations
Board member Legal Services for the Elderly
Augusta Maine, 2007-2011
United Way Citizens Review Team
Bangor Maine, 2014-2018
Katahdin Area Partnership
Lincoln Maine, 2005-2011
Women's United Steering Committee
Inverness Florida, 2022-present
Citrus Health Improvement Partnership
Lecanto, FL 2020-present
Mid Florida Homeless Coalition
Coordinated Access Committee,
Inverness, FL 2019-Present
Professional Affiliations
Board member Legal Services for the Elderly
Augusta Maine, 2007-2011
United Way Citizens Review Team
Bangor Maine, 2014-2018
Katahdin Area Partnership
Lincoln Maine, 2005-2011
Women's United Steering Committee
Inverness Florida, 2022-present
Citrus Health Improvement Partnership
Lecanto, FL 2020-present
Mid Florida Homeless Coalition
Coordinated Access Committee,
Inverness, FL 2019-Present
Professional Affiliations
Board member Legal Services for the Elderly
Augusta Maine, 2007-2011
United Way Citizens Review Team
Bangor Maine, 2014-2018
Katahdin Area Partnership
Lincoln Maine, 2005-2011
Women's United Steering Committee
Inverness Florida, 2022-present
Citrus Health Improvement Partnership
Lecanto, FL 2020-present
Mid Florida Homeless Coalition
Coordinated Access Committee,
Inverness, FL 2019-Present
Overview
20
20
years of professional experience
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