TRACEY SNOW
Decatur,GA
Summary
Develop, manage, maintain, and coordinate delivery of excellent patient care for Emory’s Liver Transplant program. Collaborate with physicians, Emory Transplant Center Leadership, and members of the interdisciplinary teams to coordinate and manage consistent, quality patient care by assuming the roles of program leader, educator, resource person, researcher, and indirect and direct caregiver. Serve as the primary point of contact for team members in complex patient situations and service recovery opportunities. Develop policies and procedures for the delivery of care to the Transplant population, education of patients, families, and the staff regarding transplant process across the continuum of care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nurse Manager, Liver Transplant Program
Emory Healthcare
02.2022 - Current
- Led nursing staff in implementing evidence-based practices to enhance patient care quality.
- Developed and managed departmental budgets, ensuring resource allocation aligns with strategic goals.
- Oversaw recruitment, training, and performance evaluation of nursing personnel to foster professional growth.
- Streamlined operations by introducing new patient management systems, improving workflow efficiency.
- Collaborated with interdisciplinary teams to create and execute care plans tailored to individual patient needs.
- Monitored compliance with healthcare regulations, maintaining high standards of safety and care delivery.
- Facilitated staff meetings to address concerns, promote teamwork, and enhance communication within the unit.
- Analyzed clinical outcomes data to identify areas for improvement and implement targeted initiatives for better results.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
TRANSPLANT MANAGER FOR LIVER TRANSPLANT PROGRAM
Emory Transplant Center
09.2021 - 02.2022
- Directed operational workflows to enhance efficiency and patient care standards.
- Implemented process improvements to streamline transplant procedures and reduce wait times.
- Mentored staff on best practices in donor management and transplant coordination.
- Collaborated with multidisciplinary teams to develop strategic plans for organ allocation.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Facilitated communication between clinical staff and administrative departments to ensure seamless operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
LIVER TRANSPLANT COORDINATOR
Emory Transplant Center
04.2018 - 09.2021
- Coordinated patient evaluations and organ allocation processes to ensure timely transplants.
- Developed and maintained relationships with healthcare providers to facilitate communication and collaboration.
- Implemented quality assurance protocols to enhance transplant procedures and patient safety.
- Streamlined documentation processes using electronic health record systems for improved data accuracy and accessibility.
- Advocated for patients' needs during pre- and post-transplant phases, ensuring comprehensive care plans are followed.
- Coordinated multi-organ transplants, effectively managing the unique challenges associated with these complex cases.
- Collaborated with medical staff to develop individualized care plans for each transplant candidate.
- Served as an advocate for patients throughout their transplant journey, addressing concerns and providing support as needed.
- Maintained detailed records of all transplant-related activities, ensuring accurate reporting to internal and external agencies.
- Optimized patient outcomes through meticulous pre-transplant evaluations and assessments.
- Managed complex transplant cases, ensuring timely and accurate completion of all required documentation.
- Facilitated efficient organ allocation by maintaining up-to-date knowledge of UNOS policies and procedures.
- Contributed to team success by participating in quality improvement initiatives related to transplantation services.
- Developed strong relationships with referring physicians, fostering collaboration in patient care management.
- Improved patient care by providing thorough education on the transplant process and post-operative care.
- Ensured regulatory compliance by consistently reviewing and updating departmental policies and procedures in accordance with industry standards.
- Enhanced transplant coordination by streamlining communication among multidisciplinary teams.
- Educated patients on preventive healthcare strategies and at-home care.
RN CARE COORDINATOR
Emory at Acworth
08.2017 - 04.2018
- Coordinated patient care plans, ensuring seamless communication among multidisciplinary teams.
- Assessed patient needs and developed individualized treatment strategies to enhance outcomes.
- Educated patients and families on care processes, fostering understanding and compliance.
- Monitored patient progress, adjusting care plans based on clinical assessments and feedback.
- Implemented quality improvement initiatives to optimize care delivery and enhance safety protocols.
LEAD LVAD/HEART TRANSPLANT COORDINATOR
Emory Saint Joseph’s Hospital Heart Failure Center
03.2011 - 08.2017
- Coordinated patient evaluations and assessments for heart transplant eligibility.
- Facilitated communication among multidisciplinary teams to enhance patient care strategies.
- Managed transplant candidate data using electronic health record systems for accuracy and compliance.
- Developed educational materials for patients regarding transplant processes and post-operative care.
- Streamlined referral processes, resulting in improved patient throughput and timely evaluations.
- Mentored junior coordinators on best practices in transplant coordination and patient management.
- Led quality improvement initiatives to enhance operational efficiency within the heart failure center.
- Analyzed transplant outcomes to inform strategic decisions and optimize patient selection criteria.
- Promoted a culture of continuous improvement, identifying areas for process optimization within the transplant program.
- Conducted regular audits of clinical practices within the transplant program to ensure adherence to best practices guidelines.
- Provided ongoing education for clinical staff on transplantation topics, promoting a knowledgeable workforce.
- Upheld correct protocols for infection prevention and control
- Monitored vital signs and documented details for informational and treatment purposes.
- Maintained safe and sterile environment for optimum patient treatment.
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Assisted physicians with completing medical procedures and treatments.
- Scheduled tests and procedures for patients needing additional or specialized care.
CARDIOLOGY NURSE
Northside Cardiology
09.2009 - 03.2011
- Collaborated with physicians to develop personalized care plans for cardiology patients.
- Educated patients on lifestyle changes to improve heart health and prevent complications.
- Led triage processes to prioritize patient needs during high-volume clinic hours.
- Conducted comprehensive assessments to evaluate cardiovascular health and risks effectively.
- Advocated for patients' needs within multidisciplinary teams to enhance overall care quality.
- Reduced hospital readmission rates through effective post-discharge education on self-care and lifestyle modifications.
- Developed and delivered informative educational sessions for patients and families to increase understanding of cardiovascular conditions and treatment options.
- Optimized patient care by proactively identifying potential complications and initiating appropriate interventions in a timely manner.
- Enhanced patient satisfaction by developing tailored care plans and addressing individual concerns.
STAFF NURSE ORTHO-NEURO-TELEMETRY
Wellstar Kennestone
12.2008 - 09.2009
- Administered patient care in accordance with established protocols and best practices.
- Collaborated with interdisciplinary teams to enhance patient outcomes and care plans.
- Developed patient education materials to improve health literacy and compliance.
- Conducted comprehensive assessments to identify patient needs and coordinate care effectively.
- Implemented quality improvement initiatives to streamline workflows and reduce errors.
- Evaluated patient responses to treatments and adjusted care plans as necessary.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
BACHELOR OF SCIENCE IN NURSING -
Kennesaw State University
12-2008
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UT08-2025
Skills
Clinical Leadership & Team Management
- Proven ability to lead and engage multidisciplinary teams to achieve high standards of patient care and staff performance
- Expertise in staff coaching, mentoring, and professional development to ensure clinical competency and alignment with organizational goals
- Skilled in fostering a collaborative, respectful, and inclusive culture that promotes trust, accountability, and excellence
Clinical Operations & Patient Care Management
- In-depth experience overseeing complex clinical workflows in a high-acuity transplant environment
- Strong focus on quality outcomes, patient safety, and continuity of care across the entire liver transplant continuum
- Proficient in implementing evidence-based practices that align with the Magnet® model and institutional standards
Performance, Quality, & Compliance
- Demonstrated success driving continuous quality improvement initiatives and monitoring key performance indicators (KPIs)
- Knowledgeable in regulatory compliance, hospital accreditation standards, and policy adherence
- Skilled in performance management, constructive feedback, and addressing professional conduct and clinical performance issues
Strategic & Financial Oversight
- Strategic thinker with experience in operational planning, budget management, and resource optimization
- Proven success executing financial, throughput, and productivity initiatives to meet organizational performance goals
- Adept at problem-solving and operational decision-making in partnership with clinical and administrative leadership
Workplace Culture & Well-Being
- Committed to cultivating a healthy, diverse, and inclusive work environment that supports staff well-being and engagement
- Effective communicator who promotes transparency, shared governance, and open dialogue across all levels of the care team
- Resilient and adaptable leader capable of maintaining composure and focus during high-pressure clinical situations
Professional Practice Excellence
- Strong knowledge of current nursing standards, protocols, and policies in transplant medicine
- Experienced in developing staff education programs and ensuring ongoing clinical competency and certification compliance
- Patient-centered advocate focused on safety, compassion, and excellence in liver transplant care delivery
Accomplishments
Emory Healthcare Leader of the Quarter Award 2024
Certification
- Georgia Registered Nurse
- Basic Life Support (BLS)
- Certified Clinical Transplant Coordinator (CCTC)
- Completion of Emory’s Emerging Leader Program, Mosby’s Preceptor Course, and ongoing LDR Leadership course
Timeline
Nurse Manager, Liver Transplant Program
Emory Healthcare
02.2022 - Current
TRANSPLANT MANAGER FOR LIVER TRANSPLANT PROGRAM
Emory Transplant Center
09.2021 - 02.2022
LIVER TRANSPLANT COORDINATOR
Emory Transplant Center
04.2018 - 09.2021
RN CARE COORDINATOR
Emory at Acworth
08.2017 - 04.2018
LEAD LVAD/HEART TRANSPLANT COORDINATOR
Emory Saint Joseph’s Hospital Heart Failure Center
03.2011 - 08.2017
CARDIOLOGY NURSE
Northside Cardiology
09.2009 - 03.2011
STAFF NURSE ORTHO-NEURO-TELEMETRY
Wellstar Kennestone
12.2008 - 09.2009
BACHELOR OF SCIENCE IN NURSING -
Kennesaw State University
Master of Science - Nursing Leadership And Management
Western Governors University
Leader of the Quarter Award Spring 2024
I was named Emory Healthcare's Leader of the Quarter in Spring 2024