Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
CRD Property Holdings LLC
11.2023 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Directed initiatives to improve work environment, company culture or overall business strategy.
Server/Trainer
MDC Restaurants LLC
05.2006 - 11.2023
Provided Excellent customer service
Presented menus to patrons and answered questions about menu items, making recommendations
Consistently offered professional, friendly and engaging service
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Routinely supported other areas of restaurant as requested, including answering telephones, and completing financial transactions for other staff members
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Maintained reputation for order efficiency and accuracy, earning numerous positive reviews from satisfied customers
Education
High School Diploma -
North Olmsted High School
North Olmsted, OH
12.1985
Skills
Customer Service
Teamwork/ Collaboration
Food quality standards
Order accuracy
Safety Training
Asset Protection
High-volume dining
Employee Mentoring
POS Systems
Food Handling Certificate
Effective time management
Timeline
Operations Manager
CRD Property Holdings LLC
11.2023 - Current
Server/Trainer
MDC Restaurants LLC
05.2006 - 11.2023
High School Diploma -
North Olmsted High School
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