Summary
Overview
Work History
Education
Skills
Pickleball and walking
Timeline
Generic

Tracey Spencer

Hermitage,TN

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

18
18
years of professional experience

Work History

Marketing/Sales Manager

American Home Design
02.2008 - 11.2023
    • Successfully increased leads generated by 212.5% in 2 years, which resulted in 187% increase in net profits.
    • Worked closely with the VP of sales and the sales managers, to hit period goals.
    • Cultivate and manage vendor relationships.
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Resolved customer issues quickly to close deals and boost client satisfaction.
    • Increased sales revenue by developing and implementing effective sales strategies.
    • Built long-lasting client relationships through excellent customer service and consistent followups.
    • Led a successful sales team by providing motivational coaching and performance-based incentives.
    • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
    • Closed lucrative sales deals using strong negotiation and persuasion skills.
    • Met with clients, delivering presentations, and educating on product and service features and offerings.
    • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
    • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
    • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
    • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
    • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
    • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
    • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
    • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
    • Established and cultivated solid business relationships with new or existing customers.
    • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
    • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
    • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
    • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
    • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
    • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
    • Compiled and analyzed data to determine approaches to improve sales and performance.
    • Prepared sales presentations for clients showing success and credibility of products.

Sales Representative Team Leader

Arlen Ness Inc.
01.2006 - 06.2009
    • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
    • Established positive work environment through clear communication, encouragement, and recognition of achievements.
    • Fostered vital customer relationships to generate sales.
    • Utilized data analysis tools to monitor sales metrics and make informed decisions on strategy adjustments when needed.
    • Implemented innovative sales techniques to enhance team productivity and drive results.
    • Drove store revenue by offering customers accessories and related purchases to complete selections.
    • Set and achieved company defined sales goals.
    • Fostered vital customer relationships to generate over $200k in monthly custom motorcycle sales.

Education

Associate of Arts - Business Management

Hunter College of The City University of New York
New York, NY

Skills

    Sales Management

    Lead Generation

    Team Development

    Strategic Planning

    Vendor Relationship Management

  • B to B sales
  • Marketing strategy
  • Persuasive Negotiations
  • New Business Development
  • Goal Setting
  • Sales Tracking
  • Positive and upbeat
  • Team Oversight
  • Profitability Optimization

Pickleball and walking

I am just beginning to play and looking forward to becoming excellent.

Timeline

Marketing/Sales Manager

American Home Design
02.2008 - 11.2023

Sales Representative Team Leader

Arlen Ness Inc.
01.2006 - 06.2009

Associate of Arts - Business Management

Hunter College of The City University of New York

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Tracey Spencer