Summary
Overview
Work History
Education
Skills
Qualifications Summary
Work Availability
Timeline
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Tracey Stanford

Tracey Stanford

Gilbert,AZ

Summary

Dynamic sales professional with a proven track record at Verizon Wireless, excelling in sales negotiation and customer needs analysis. Adept at consultative selling, I consistently exceeded sales quotas and cultivated strong client relationships, driving revenue growth and enhancing customer satisfaction through effective product demonstrations and strategic solutions.

Overview

27
27
years of professional experience

Work History

Sales Representative

DaBella
11.2023 - 03.2024
  • Preformed In-home sales demonstrations using products as well as interactive programs
  • Uncover customer needs and wants by being personable and empathetic, building rapport, asking open-ended questions, actively listening, giving verbal acknowledgement while observing and giving non-verbal cues
  • Demonstrating flexibility by contouring my approach based on the customers circumstances
  • Presenting solutions to any obstacles or objections the customer may have and providing a clear understanding of the final goal
  • Negotiate to obtain that goal
  • Maintaining rapport with follow up regardless of sale
  • Participation in daily sales training meetings and any team building activities
  • Traveling up to 120 miles for an appointment, sometimes working until midnight all with a smile and guaranteed detail oriented customer service

Banquet Bartender

Last Call
Phoenix, AZ
09.2023 - 12.2023
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Set and reset tables to support serving staff.
  • Recommended appropriate wines for individual tastes and food selections.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Completed requisitions to maintain required stock par levels.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Lead Bartender

Star Lake Inn
Auburn, WA
09.2022 - 05.2023
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Closed out cash register and prepared cashier report at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Served high customer volumes during special events, nights, and weekends.

Respiratory Therapist Intern

Kennewick
09.2015 - 10.2017
  • During this time frame I also worked at medical centers in Seattle, WA and Federal Way, WA
  • Performed as a Respiratory therapist student and provided care to children, adults and their families
  • Administered respiratory treatments by performing bronchopulmonary hygiene, assisting with breathing exercises and treatments, monitoring physiological responses to therapy, such as vital signs, arterial blood gases, and blood chemistry changes while directing treatments and educating patients on disease processes and cessations necessary to prevent disease progression
  • Managed patients with chronic and acute conditions such as asthma, COPD, myasthenia gravis, Guillain-Barre, and ARDS
  • Helped educate families about conditions and general health trends, all while gaining time management skills, learning equipment check and cleaning processes, oral and trach care procedures, EKG testing, as well as charting and documentation
  • Provided care on general floors as well as the emergency department as well as ICU
  • Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
  • Evaluated care policies using patient records and current research findings to develop better treatment.
  • Treated patients after conducting assessments and laboratory testing.
  • Responded to emergency codes and calls during off-hours and immediately initiated treatment.
  • Worked flexible hours across night, weekend, and holiday shifts.

Sales Support Specialist

Qwest Communications
Seattle, WA
03.2001 - 11.2005
  • Managed Small Business accounts in all regions, covering 14 states
  • Facilitated timely, effective resolution of specialized orders related to the provisioning of large and or high-end telecom products including high capacity and all designed services
  • Coordinated with customers, vendors and other key departments to meet critical time commitments
  • Conducted peer training on advanced products to meet company requirements.
  • Interface with computer system users, clients, and support groups by performing problem analysis and problem resolution
  • Showcased cross-application proficiency across various computer communication tools.
  • Coordinate and act as technical advisor on the installation of assigned projects to assure that contractual requirements and responsibilities were met

Small Business Sales Representative

Qwest Communications
Seattle, WA
07.1999 - 03.2001
  • Handled fast paced inbound/outbound sales and service calls for Small Business customers
  • Accountable for meeting and exceeding assigned sales objectives and monthly revenue quotas
  • Partnered with customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-adding business solution
  • Managed sales funnel to analyze and manage pipeline activity and monitor sales activity against assigned quotas
  • Matched products to the needs of the customer and their business, by using consultative selling
  • Explain and/or demonstrate knowledge of all services, products and features formulating and providing a wide range of solutions and price quotes to customers, as necessary
  • Coached customers on proper usage of products and services that the customer ordered
  • Ranked in the top percentile in monthly sales

Large Business Sales Consultant

Verizon Wireless
Bellevue, WA
01.1997 - 07.1999
  • Managed large business and federal government accounts with their wireless needs.
  • Integrated knowledge of industry movements, technological advancements, and competitor activities.
  • Awarded numerous times for outstanding sales performance.
  • Participated in offsite promotions by management with account executives and potential clients
  • Achieved recognition as team leader and earned promotion to manager of Large Business team.
  • Cultivated and maintained business relationships to ensure future contracts and continued outreach
  • Increased revenue stream by effectively marketing a range of wireless products and services.

Education

Associates Of Science - Respiratory Therapy

Pima Medical Institute
Renton, WA
01.2017

Some College (No Degree) - General Studies

Green River Community College
Auburn, WA
01-1999

High School -

Lindbergh High School
Renton, WA
01.1996

Skills

  • Sales negotiation
  • Customer needs analysis
  • Product demonstrations
  • Sales pipeline management
  • Customer relationship management
  • Consultative selling

Qualifications Summary

  • 15 years of past experience in both direct and inbound sales, problem resolution, product analysis and support.
  • Extensive experience in coordinating and implementing large-scale management projects.
  • Proven success record of completing projects on time and on budget.
  • Pursues success with integrity while enthusiastically motivating multi-functional teams to achieve project goals.
  • Ability to effectively communicate at all levels. Received numerous outstanding customer satisfaction surveys.
  • Committed to achieving results, raising customer satisfaction and reaching higher levels of responsibility.
  • Apply new concepts quickly and accurately and adapts to new work environments with ease and flexibility.
  • Excellent verbal and written communication as well as organizational skills.
  • Proven ability to present in both small and large groups.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Representative

DaBella
11.2023 - 03.2024

Banquet Bartender

Last Call
09.2023 - 12.2023

Lead Bartender

Star Lake Inn
09.2022 - 05.2023

Respiratory Therapist Intern

Kennewick
09.2015 - 10.2017

Sales Support Specialist

Qwest Communications
03.2001 - 11.2005

Small Business Sales Representative

Qwest Communications
07.1999 - 03.2001

Large Business Sales Consultant

Verizon Wireless
01.1997 - 07.1999

Associates Of Science - Respiratory Therapy

Pima Medical Institute

Some College (No Degree) - General Studies

Green River Community College

High School -

Lindbergh High School

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