Tracey Stech
Andover,OH
Summary
Focused Patient Service Representative with 22 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Ashtabula County Medical Center
Ashtabula, OH
01.2023 - Current
- Provides customer service by answering patient questions and addressing concerns, ordering supplies. Answers incoming calls in a professional manner.
- Obtains insurance verification and authorization to submit financial clearance of patient accounts.
- Collaborates with clinical and administrative staff to meet patient needs.
- Verifies patients' insurance and payment methods during admissions or check-in processes.
- Schedules and confirms patient appointments with patients and healthcare professionals. Registers patients by verifying records to update computer system and patient charts.
- Maintains a clean and organized reception area.
- Informs patients about payment options, billing policies, and procedures related to their visit or procedure. Counseled patients on potential financial liabilities and payment requirements.
- Ensures all necessary paperwork was completed prior to patient visits.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Balances deposits on daily basis. Sorted and distributed incoming mail daily.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Clinical Service Specialist
Myofit Clinic
Ashtabula, OH
11.2020 - 01.2022
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Registered patients by verifying records to update computer system and patient charts.
- Answered incoming calls in a professional manner.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Ran credit card batches and balanced deposits on daily basis.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Patient Service Representative
Ashtabula County Medical Center
Ashtbaula, OH
12.2013 - 11.2020
- Same as current
Patient Service Representative
Dr. Ashok Kondru
Ashtabula, OH
09.2009 - 12.2013
- Submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Worked closely with patients to discuss payment arrangements when needed.
- Processed invoice payments and recorded information in account database.
- Completed billing audits in identified timeframes to report and investigate findings.
- Reconciled daily cash receipts with total deposits on bank statement.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Maintained accounting ledgers by verifying and posting account transactions.
Patient Scheduler
Dr. Henry Debiec
Andover, OH
12.2006 - 09.2009
- Scheduled new and existing patients as walk-ins or by phone.
- Reviewed insurance information with patients and processed copays.
- Performed data entry tasks related to patient demographics and billing information.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
Office Manager
Dr. Angelo Petrolla
Andover , OH
04.2001 - 12.2006
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Delegated work to staff, setting priorities and goals.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office budget to handle inventory, postage and vendor services.
Education
High School Diploma -
Riverside High School
Painesville, OH06.1989
Skills
- Recording Histories
- Medical Filing
- Reception Management
- Appointment Confirmation
- Medical Billing
- Eligibility Determination
- Patient Intake
- Customer Service
- Insurance Verification
- Medicaid
- Scheduling Appointments
- Payment Collection
- Medical Insurance
- HIPAA Compliance
- Appointment Scheduling
- System Updates
- Bookkeeping Support
References
References available upon request.
Timeline
Patient Service Representative
Ashtabula County Medical Center
01.2023 - Current
Clinical Service Specialist
Myofit Clinic
11.2020 - 01.2022
Patient Service Representative
Ashtabula County Medical Center
12.2013 - 11.2020
Patient Service Representative
Dr. Ashok Kondru
09.2009 - 12.2013
Patient Scheduler
Dr. Henry Debiec
12.2006 - 09.2009
Office Manager
Dr. Angelo Petrolla
04.2001 - 12.2006
High School Diploma -
Riverside High School
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