Tracey Steelman
Live Oak,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender Seasonal
Olive Glenn Golf Club
05.2022 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
Guest Greeter Seasonal
Cody Cattle Company
05.2022 - 09.2022
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Maintained clean, organized environments for presentable front-of-house areas.
- Took information about guests' party size, led to seating and offered menus.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Shuttled guests from local Hotels and Campgrounds
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
Guest Services Associate Seasonal
Holiday Inn
04.2022 - 09.2022
Guest Service Representative Seasonal
Holiday Inn
05.2021 - 10.2021
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
Education
High School Diploma -
Standish Sterling Central High School
StandishMixology
ABC Bartending School
Atlanta11.2021
Skills
- Menu Memorization
- Changing Beer Kegs
- Engaging Personality
- Cash Register/POS Operation
- Responsible Alcohol Service
- Preparing Garnishes
- Wine and Liquor Knowledge
- Outgoing Personality
- Highly Reliable
- Creative Mixology
- Classic Cocktails
Certification
Mixologist
Timeline
Bartender Seasonal
Olive Glenn Golf Club
05.2022 - 09.2022
Guest Greeter Seasonal
Cody Cattle Company
05.2022 - 09.2022
Guest Services Associate Seasonal
Holiday Inn
04.2022 - 09.2022
Guest Service Representative Seasonal
Holiday Inn
05.2021 - 10.2021
High School Diploma -
Standish Sterling Central High School
Mixology
ABC Bartending School
Similar Profiles
Jonathan StobieJonathan Stobie
Server/Event Coordinator at Glenn Annie Golf ClubServer/Event Coordinator at Glenn Annie Golf Club
Riley PikeRiley Pike
Justice Student Associate, at Dr. Glenn Coffey, University of Mount OliveJustice Student Associate, at Dr. Glenn Coffey, University of Mount Olive
Douglas DevittDouglas Devitt
Maintanence/mechanic at Chehalem Glenn Golf CourseMaintanence/mechanic at Chehalem Glenn Golf Course
Tambrie MooreTambrie Moore
CNA - Certified Nursing Assistant (PRN) at Surrey Place Care CenterCNA - Certified Nursing Assistant (PRN) at Surrey Place Care Center
Samantha BrownSamantha Brown
BMT Nurse at Aya Healthcare Travel-EJMCBMT Nurse at Aya Healthcare Travel-EJMC