Tracey Stephens
Townsend, DE,DE
Summary
Dedicated Certified Pharmacy Technician with over 18 years of experience in outpatient and inpatient settings seeks employment in a facility that offers the opportunity for growth and knowledge expansion. Competent in both civilian and military pharmacy operations. Mission-driven and capable of expertly completing assigned tasks with a focus on quality and safety. Dependable and quick-learning team player with effective communication and organization skills.
Overview
31
31
years of professional experience
Work History
Personal Assistant
Chinese American Planning Council
10.2016 - 03.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Transported patient to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Built and maintained rapport with client and family members to facilitate a trusting caregiver relationship.
- Collaborated with healthcare professionals to develop individualized care plans addressing the client's specific needs.
Substitute Teacher, Grades K-5
New York City Department Of Education, New York
02.2020 - 06.2023
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences to maintain an orderly classroom.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Claims Representative
Social Security Administration, SSA
04.2015 - 03.2016
- Worked productively in a fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
Certified Pharmacy Technician Supervisor
United States Air Force, USAF
10.2001 - 09.2012
- Contributed to cost-saving measures by identifying opportunities for generic substitutions or therapeutic alternatives where appropriate.
- Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
- Provided superior customer service by maintaining a welcoming environment while efficiently processing transactions.
- Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while significantly reducing medication error rates.
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Collaborated with pharmacists to optimize patient care, discussing potential drug interactions and therapy adjustments when necessary.
- Streamlined inventory management for a well-stocked pharmacy with timely ordering and stock rotations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Actively participated in data integrity program tracking and updating providers' identification information (NPI#).
Inpatient Pharmacy Technician
Terence Cardinal Cooke Health Care Center
02.1994 - 09.2001
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions (including intravenous), and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with the correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Certificate - Medical Billing And Coding
Purdue University
West Lafayette, IN12-2023
Master of Science - General And Special Education Grades 1-6
Touro College-Brooklyn Campus
Brooklyn, NY06-2019
Master of Arts - Human Resources Management
University of Arizona Global Campus
Chandler, AZ12-2014
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Chandler, AZ12-2014
Associate of Applied Science - Pharmacy Technology
Community College of The Air Force
Montgomery, AL06-2008
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- HIPAA trained
- OSHA Safety Certified
- MS Office Suite Proficient
- Medical terminology versed
- Excellent communication skills
Timeline
Substitute Teacher, Grades K-5
New York City Department Of Education, New York
02.2020 - 06.2023
Personal Assistant
Chinese American Planning Council
10.2016 - 03.2025
Claims Representative
Social Security Administration, SSA
04.2015 - 03.2016
Certified Pharmacy Technician Supervisor
United States Air Force, USAF
10.2001 - 09.2012
Inpatient Pharmacy Technician
Terence Cardinal Cooke Health Care Center
02.1994 - 09.2001
Certificate - Medical Billing And Coding
Purdue University
Master of Science - General And Special Education Grades 1-6
Touro College-Brooklyn Campus
Master of Arts - Human Resources Management
University of Arizona Global Campus
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Associate of Applied Science - Pharmacy Technology
Community College of The Air Force
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