Tracey Strong
Seattle,WA
Summary
Excellent organizational and interpersonal skills displayed in the ability to handle special projects and perform multiple tasks in a timely and professional manner. I also had the opportunity to previously work at Allstate Insurance as Senior Human Resource Assistant in Bothell, MA which overseen the ADA, Illness Tracking, Cobra laws, staffing and on-boarding process and troubleshoots issues to meet company needs.
In addition, I also had the pleasure of working for Blue Cross and Blue Shield as Group Health Administrator in there Mount Prospect, IL for over 5 years which I worked effectively to administer benefit programs and claims process accurately, timely and efficiently. Applied knowledge of compliance with policies, plan documents and federal and state regulations to support HR operations. Maintains extensive knowledge of changes affecting employment-related benefit programs.
Overview
6
6
years of professional experience
Work History
General Clerk II
Brillient-USCIS
Lee's Summit, MO
11/14/22 - 03.2024
- Public Trust Security Clearance
- Process applications for immigrants on their path to citizenship. Responsible for reviewing files and then entering information into a computer database.
- Inputted data into the company's database system.
- Managed multiple projects simultaneously while meeting deadlines.
- Responded to requests by preparing and sending files and documents.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Leasing Consultant
Corcoran Management
Millside, MA
07.2021 - 03.2022
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Experienced in dealing with new construction, luxury apartments, condominiums and the 55 +communities.
- Used conflict resolution skills to quickly resolve issues among residents.
Real Estate Agent
Jack Conway & Company
Sharon, MA
01.2019 - 06.2021
- Provided advice for my clients on purchasing, renting on a sell of properties
- Conducted walk throughs, market conditions and provide professional assistance through the process of buying, selling or leasing.
- Managed real estate transactions from initiation to closing.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Showed residential properties and explained features, value and benefits of available homes.
Floating Leasing Consultant
Rolling Green Apartments
Milford, MA
01.2019 - 07.2019
- Provided professional customer service to prospective and current residents, including responding promptly and courteously to inquiries.
- Created detailed leasing reports using data entry software and maintained accurate records of all leases.
- Conducted market surveys of local rental rates to ensure competitive pricing.
- Advertised properties through online listings, open houses, newspaper ads, flyers, and other materials.
- Inspected vacant units for maintenance or repair needs prior to leasing.
- Processed rental applications and conducted background checks on applicants in compliance with company policies.
- Developed relationships with vendors to maintain cost efficiency while providing quality services to tenants.
- Performed administrative duties such as filing paperwork, answering phones, creating work orders.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Client Service Specialist
US Laboratories Corporation
Brockton, MA
03.2018 - 07.2018
- Provided high level customer service to medical personnel for long-term care facilities. Supervised critical results of patients laboratory/X-rays.
- Monitored and respond to client's requisitions and inquiries in a timely and professional manner and follow all HIPPA, company policies and procedures.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Human Resource/Benefits Coordinator
Mercer, Inc
Norwood, MA
07.2016 - 06.2017
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Provided assistance to plan participants by explaining medical benefits information to ensure educated selections.
- Provided information by answering employee questions about payroll, related matters.
- Managed employee leave requests and tracked time off balances for accuracy.
Education
Bachelor of Science - Business Marketing
WGU
Millcreek UT10.2024
Associate of Applied Science - Court And Conventional Court Reporting
MacCormac College
Chicago, IL06-1996
Skills
- Entrata
- Rent Cafe
- Yardi
- Microsoft Suite
- Attention to Detail
- Americans With Disabilities Act (ADA)
- Complaint Handling
- Customer Service
- Creative Problem-Solving
- Organizational Development
- Human Resources Support
- Benefits Administration
- New Hire Onboarding
- Employment Data Tracking
- Applicant Qualification
- Background Screening
- Stenographer 225 wpm
Affiliations
- Volunteer Diversity Chair of the Alzheimer's Organization -The Longest Day (Boston, MA)
Additional Information
- Awards CERTIFICATIONS/LICENSES: , Life and Health Insurance License NALP Certification - July 2018 Real Estate License MA & RI– December 2019
Timeline
Leasing Consultant
Corcoran Management
07.2021 - 03.2022
Real Estate Agent
Jack Conway & Company
01.2019 - 06.2021
Floating Leasing Consultant
Rolling Green Apartments
01.2019 - 07.2019
Client Service Specialist
US Laboratories Corporation
03.2018 - 07.2018
Human Resource/Benefits Coordinator
Mercer, Inc
07.2016 - 06.2017
General Clerk II
Brillient-USCIS
11/14/22 - 03.2024
Bachelor of Science - Business Marketing
WGU
Associate of Applied Science - Court And Conventional Court Reporting
MacCormac College
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