Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Tambs

Sebastian,FL

Summary

Ambitious Medical Collections Representative with more than 10 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.

Overview

11
11
years of professional experience

Work History

Collections Representative

Medical Data Systems Inc
09.2016 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Handled 300+ outbound and inbound calls daily with goal of collecting owed debt.
  • Recorded all information regarding financial status of customers.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Assisted in implementing procedures and policies to facilitate timely payments.

Collection Agent

Trustmark Recovery Services
06.2012 - 07.2016
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Collected on delinquent accounts to reduce overdue balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Documented customer payment interactions and account statuses for future reference.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Responded to customer inquiries and provided detailed account information.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Maintained accurate records of customer accounts, payments and payment plans.

Collections Representative

Merchants & Medical Credit Corporation
07.2012 - 05.2016
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and contracts on accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Handled 300+ outbound and inbound calls daily with goal of collecting owed debt.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Recorded all information regarding financial status of customers.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Education

High School Diploma -

Croswell-Lexington High School
Croswell, MI
05.1982

Skills

  • Organizational Skills
  • Debt Repayment Negotiation
  • Medical Billing and Collections
  • Persuasive Negotiations
  • Fair Debt Collections Practices
  • Automated Dialing
  • Problem Identification
  • Scripted Conversations
  • Payment Plan Coordination
  • Goals and Performance
  • Payment Acceptance
  • Negotiation
  • Credit and Collections
  • Collection Agency Relations

Timeline

Collections Representative

Medical Data Systems Inc
09.2016 - Current

Collections Representative

Merchants & Medical Credit Corporation
07.2012 - 05.2016

Collection Agent

Trustmark Recovery Services
06.2012 - 07.2016

High School Diploma -

Croswell-Lexington High School

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Tracey Tambs