Serena Thompson
Richmond,VA
Summary
Responsible candidate uses various equipment operation functions to surpass productivity expectations. Prioritizes optimal production performance by troubleshooting machines and monitoring maintenance schedules.
Overview
8
8
years of professional experience
Work History
Gluer Crew Member
Reynolds Consumer Products Inc.
05.2024 - Current
- Supports quality, safety, and productivity in the manufacturing process of iconic Reynold's brand products.
- Safely operates edging, gluing, folding, and case-packing machinery per facility procedures.
- Logs all machine activity.
- Performs routine quality checks and reports issues as identified tat do not meet company standards.
- Performs machine setups and makes process adjustments as necessary.
Sortation
Amazon Delivery Station
04.2023 - 02.2024
- Receive and prepare inventory for delivery
- Uses technology like smartphones and RF scanner to sort, scan, and prepare orders
- Lifting up to 49 pounds using pallet jacket
- Receive truck deliveries.
Contact Representative(Seasonal)
Internal Revenue Service
11.2022 - 03.2023
- Limited range of administrative and technical assistance to taxpayers
- Researches and analyzes all information applicable to specific and well-defined collection issues and closed accounts
- Advise taxpayers of enforcement actions that may be taken if they fail to meet commitment to file return.
Warehouse Associate (Stower)
Amazon Fulfillment Center
02.2018 - 06.2022
- Receives product using frequency scanners
- Pulls and packs products
- Handle packages ranging from small envelopes up to boxes weighing up to 49 pounds.
Server
TGI Friday's - Atlantic Coast Dining
05.2017 - 01.2018
- Provides the highest level of service in accordance with standards
- Greets all guests with enthusiasm and friendliness
- Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner
- Identifies food orders when ready and delivers items to tables in a timely manner
- Communicates with food and beverage staff to ensure guest satisfaction
- Reports to work as scheduled, in uniform, and ready to be in position
- Maintains professional relationships with all coworkers
- Follows checklists and standard operating procedures
- Prepares work area for opening, mid-shift, or closing in accordance with company standards
- Responsible for constant sanitation, organization, and proper food handling
- Maintains full knowledge of menus, recipes, and other pertinent information.
Customer Service / Cashier
Hardees
05.2016 - 04.2017
- Smile & greet guests and request order immediately upon arrival
- Take orders & enter them into the point of sales terminal accurately
- Handle all customer payment and credit transactions
- Responsible for the daily balancing and reconciling of cash
- Maintain a cooperative, harmonious working relationship with management.
Education
Associate Degree in Business (in Progress) -
Bryant & Stratton College
Diploma -
James River High School
01.2016
Skills
- Communication
- Leadership
- Problem solving
- Customer Service
- Decision Making
- Flexibility
- Product Inspection
- Gluing Techniques
- Quality Control Procedures
References
AVAILABLE UPON REQUEST
Timeline
Gluer Crew Member
Reynolds Consumer Products Inc.
05.2024 - Current
Sortation
Amazon Delivery Station
04.2023 - 02.2024
Contact Representative(Seasonal)
Internal Revenue Service
11.2022 - 03.2023
Warehouse Associate (Stower)
Amazon Fulfillment Center
02.2018 - 06.2022
Server
TGI Friday's - Atlantic Coast Dining
05.2017 - 01.2018
Customer Service / Cashier
Hardees
05.2016 - 04.2017
Associate Degree in Business (in Progress) -
Bryant & Stratton College
Diploma -
James River High School
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