Tracey Thompson
Felton,DE
Summary
Organized and efficient professional recognized for exceptional productivity and swift task completion. Specialized skills in public administration, record keeping, and budget management contribute to operational excellence. Strong communication, problem-solving, and time management abilities ensure seamless workflow.
Overview
21
21
years of professional experience
Work History
Town Clerk/Office Administrator
Town of Felton
Felton, DE
05.2020 - Current
- Administer billing operations and execute payment processing for utility and tax accounts.
- Addressed citizen inquiries and complaints, ensuring prompt resolution and satisfaction.
- Organized special events sponsored by the Town Council, such as community festivals, or parades.
- Recorded meeting minutes for distribution to officials and citizens.
- Handle all incoming phone calls, and execute the transfer.
- Sort all incoming mail and send outgoing mail.
- Administered daily deposits into bank accounts while logging transactions in QuickBooks.
- Reconcile bank statements monthly through QuickBooks.
- Managed and maintained official records of the town, including ordinances, resolutions, contracts, deeds, and maps.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified official documents and supported distribution of official notices.
- Maintained financial records of all town transactions including accounts receivable and payable ledgers.
- Assisted with payroll processing and accounts payable operations.
Dental Assistant /Lead Front Desk Receptionist
Dr. Webster Cosmetic and Family Dentistry
Dover, DE
04.2004 - 04.2020
- Documented patient records during procedures and added notes taken to treatment chart.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Established clean, sterile and welcoming environment for patients.
- Ordered supplies necessary for daily operations of the practice.
- Kept accurate records of dental treatments provided for each patient's visit.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Updated and maintained databases with current information.
Education
High School Diploma -
Caesar Rodney High School
Camden, DE06-2002
Skills
- Multitasking
- Billing operations and payment processing
- Official record management
- Customer service
- Teamwork
- Problem-solving aptitude
- Event coordination
- Regulatory compliance
Timeline
Town Clerk/Office Administrator
Town of Felton
05.2020 - Current
Dental Assistant /Lead Front Desk Receptionist
Dr. Webster Cosmetic and Family Dentistry
04.2004 - 04.2020
High School Diploma -
Caesar Rodney High School
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