Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
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TRACEY THORNTON

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

28
28
years of professional experience

Work History

Home Educator

Self-employed
01.2009 - 09.2021
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.

Patient Information Coordinator

Apogee Physicians
05.2013 - 09.2013
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Interceded between employees during arguments and diffused tense situations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Family Advocate Volunteer

Military Family Resource Center
09.2007 - 01.2009
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Collaborated with families to assist in growth, development, and education to increase potential.
  • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

Family Advocate

Military Family Resource Center
07.2000 - 06.2004
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Collaborated with families to assist in growth, development, and education to increase potential.
  • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.

Tutorial Assistant

Right Angle Tutorial
08.1998 - 10.1999
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Responded to email and telephone requests to provide students with specific information.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Conducted review sessions to help students prepare for tests.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.

Administrative Assistant

Key Resource Group LLC
04.1993 - 05.1997


  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Scheduled office meetings and client appointments for staff teams.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

Paralegal Studies -

Southern University
Montgomery, AL

Associate of Science Degree, Medical Billing and Coding -

Anthem Online College
Phoenix, AZ
04.2012

Associate of Science - Paralegal Studies

Auburn University-Montgomery
Montgomery, AL

Skills

  • Customer Service
  • Analytical and Problem Solving
  • Filing and Data Archiving
  • Computer Management
  • Scanning
  • Batching and Electronic Medical Records
  • Accounts Payable and Accounts Receivable
  • Microsoft Office XP
  • Excel
  • Medisoft and Meditech
  • Information Capture Engine (ICE)
  • Staff Management
  • Medical Terminology Knowledge
  • Data Entry Proficiency
  • Policy Compliance
  • Insurance Verification
  • Professionalism

Timeline

Patient Information Coordinator

Apogee Physicians
05.2013 - 09.2013

Home Educator

Self-employed
01.2009 - 09.2021

Family Advocate Volunteer

Military Family Resource Center
09.2007 - 01.2009

Family Advocate

Military Family Resource Center
07.2000 - 06.2004

Tutorial Assistant

Right Angle Tutorial
08.1998 - 10.1999

Administrative Assistant

Key Resource Group LLC
04.1993 - 05.1997

Paralegal Studies -

Southern University

Associate of Science Degree, Medical Billing and Coding -

Anthem Online College

Associate of Science - Paralegal Studies

Auburn University-Montgomery

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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TRACEY THORNTON