Tracey Trent
Latrobe,PA
Summary
Patient Care Associate Supervisor with talent for building trust and addressing issues head on. Strong knowledge of managing in a fast-paced environment . Communicative and team-oriented with proficiency in Epic, and experience in many more. Proven history of fostering goals to meet team, individual and management objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
LYP - Love Your Patient
03.2022 - Current
- Enhanced team operational efficiency by streamlining processes and implementing best practices in the workplace.
- Led and motivated a team of 40 remote associates through supervision, training and coaching on duties and daily metrics.
- Achieved high levels of patient and client satisfaction with consistent attention to detail and effective communication skills.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Adapted quickly to changing client needs, ensuring the team was always prepared for any shift in workflow.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies and industry regulations in daily operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Mentored new employees on EHR's and guided workflow. Delivered constructive feedback to increase understanding of job duties.
Front Office Manager
California Orthopedics And Spine
02.2019 - 02.2022
- Enhanced patient satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed multiple employees, with scheduling and coaching to improve the workflow.
- Worked with 17 providers assuring all schedules were correct. Made corrections as needed.
- Assisted upset patients, applying empathy and knowledge to achieve the best outcome.
- Scheduled new and follow up appointments using the Epic EMR.
- Trained all new staff and supported existing staff on Epic.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Maintained a clean and organized work environment, promoting a professional image of the practice to patients.
Infant Hearing Screening Specialist
IHSS
09.2018 - 05.2019
- Part time hearing screener for newborn babies in multiple hospitals using three separate database systems.
- Interacted with doctors, nurses and patients as well as their parents while screening for any hearing defects.
Phlebotomist
BloodSource
09.2011 - 04.2015
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture. As well as using the Trima machine to draw platelets and plasma.
- Worked in the blood bank as well as mobile blood draw events.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Packaged and shipped specimens to central lab daily.
Education
High School Diploma -
Casa Grande High School
Petaluma, CASkills
EmployeeSupervision
Employee Recruitment and Hiring
Time Management
Operating Plans Development
Employee Training Program Verbal and Written
Communication
Employee Performance Evaluations
Critical Thinking
Health Information Systems
Problem Identification
HIPAA Guidelines
Certification
March 2008 - obtained National Phlebotomy Certification
November 1988 - Obtained Series 3 Commodity License
Timeline
Supervisor of Operations
LYP - Love Your Patient
03.2022 - Current
Front Office Manager
California Orthopedics And Spine
02.2019 - 02.2022
Infant Hearing Screening Specialist
IHSS
09.2018 - 05.2019
Phlebotomist
BloodSource
09.2011 - 04.2015
High School Diploma -
Casa Grande High School
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