TRACEY TUTT

Dedicated and highly organized Unit Secretary with over 20 years of experience at Temple University Hospital. Skilled in providing administrative and clerical support in a high-volume hospital unit, with advanced proficiency in EHR and EPUC systems. Recognized for training new staff, managing supply inventories, and participating in ongoing professional development to stay current with hospital policies and technologies. Committed to delivering exceptional support to healthcare teams and maintaining a patient-centered approach.

• Facilitated patient scheduling and managed appointments to enhance service delivery.
• Provided comprehensive support to patients navigating care processes and treatment options.
• Assisted with insurance verification, ensuring accurate information for seamless billing procedures.
• Collaborated with clinical teams to coordinate patient follow-ups and address inquiries promptly.
• Taught patients and families to use at-home medical equipment.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Organized patient records and database to facilitate information storage and retrieval.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Delivered support to medical staff in completion of patient paperwork.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Resolved customer complaints using established follow-up procedures.
• Trained new staff on filing, phone etiquette and other office duties.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Responded to inquiries by directing calls to appropriate personnel.
• Engaged with patients to provide critical information.
• Facilitated communication between patients and various departments and staff.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Conducted regular follow-ups with patients to monitor progress and adjust care plans as needed, promoting optimal health outcomes.
• Expedited claim resolution by accurately documenting insurance information and processing paperwork in a timely manner.
• Utilized strong organizational skills to manage multiple patient caseloads efficiently while maintaining high levels of service quality.
• Provided exceptional support to patients during medical procedures, ensuring their comfort and understanding throughout the process.
• Resolved billing issues promptly, leading to a higher level of customer satisfaction.
• Developed strong rapport with patients and their families, fostering a trusting relationship that led to better care outcomes.
• Improved patient satisfaction by providing empathetic and attentive care during interactions.
• Strengthened relationships with community partners by participating in outreach events, increasing awareness of available services among target populations.
• Enhanced communication between patients and healthcare providers by ensuring accurate documentation of patient concerns.
• Contributed to team success by consistently achieving performance goals and adhering to established service standards within the role of Care Representative.
• Coordinated effectively with other healthcare professionals to ensure seamless transitions between different stages of care for patients.
• Supported continuous improvement initiatives within the organization by actively contributing feedback on policies, procedures, and best practices in caregiving.
• Kept up-to-date with industry best practices and advancements in healthcare technology to provide the highest level of service to patients.
• Maintained strict adherence to HIPAA regulations when handling sensitive patient data, ensuring confidentiality and privacy protection at all times.
• Assisted in the development and implementation of training programs for new Care Representatives, resulting in improved job performance and retention rates.
• Promoted a welcoming environment for all patients through compassionate care and active listening during consultations.
• Educated patients on relevant healthcare topics, empowering them to make informed decisions about their care.
• Efficiently managed time-sensitive tasks such as medication refills or filling out necessary forms for completion.
• Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
• Prepared documents and reports for clinical reviews and discharge plans.
• Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
• Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
• Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
• Documented activities and progress in electronic medical record per defined policy and procedures.
• Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
• Engaged in ongoing training to stay informed about new protocols and cancer care advancements.
• Streamlined administrative workflows, improving efficiency in daily operations and reducing wait times.
• Adapted communication strategies to meet diverse patient needs, fostering a welcoming environment.
• Maintained detailed records of patient interactions, contributing to improved data accuracy and accessibility.

• Organized the flow of the unit by performing clerical, receptionist and support duties
• Transcribed written medical orders from healthcare staff into computer system
• Assured effective communication by providing accurate and complete information to patients on the unit
• Maintained patient records and ensured proper care is provided for patients
• Facilitated communication and coordination of patient care
• Received, organized, and maintained medical records for patients
• Ensured accuracy and completeness of medical records and other healthcare documents
• Managed patient admissions, ensuring accurate data entry and compliance with hospital protocols.
• Coordinated communication between medical staff and patients to enhance service delivery.
• Maintained organized patient records using electronic health record systems to streamline information retrieval.
• Assisted in scheduling appointments, optimizing clinic workflow and reducing wait times for patients.
• Processed insurance claims and verified patient eligibility to expedite billing procedures.
• Supported inventory management by tracking supplies and notifying departments of shortages promptly.
• Facilitated interdepartmental collaboration through effective message relaying and documentation handling.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Participated in training new clerks on operational procedures and system navigation for improved team performance.
• Answered multi-line telephone system, provided information, and directed calls.
• Prepared admissions charts and scanned records.
• Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
• Arranged discharges and patient transportations.
• Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
• Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
• Obtained and organized medical records for office visits and scheduled labs.
• Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
• Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
• Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
• Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
• Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
• Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
• Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
• Charted vital signs and added telemetry strips to charts.
• Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
• Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
• Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
• Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
• Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
• Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
• Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
• Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
• Completed daily charge reconciliation to keep billing current and accurate.
• Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
• Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
• Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
• Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
• Registered and verified patient records before triage with most up-to-date information.
• Managed office bookkeeping with insurance billing and patient payments.
• Assisted with medical coding and billing tasks.
• Processed medical insurance claims and payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Conducted patient intake interviews, recording and documenting relevant information.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Received and routed laboratory results to correct clinical staff members.
• Prepared and processed patient referrals and transfer requests.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Performed various administrative tasks by filing, copying and faxing documents.