Tracey Walker
Pineville
Summary
Dedicated Support Coordinator with expertise in case management, resource coordination, and crisis intervention. Proven ability to advocate for clients' needs and facilitate access to community resources.
Overview
13
13
years of professional experience
Work History
Support Coordinator OAAS
Directions of Louisiana
Alexandria
03.2025 - Current
- Assisted individuals in navigating available community programs and services.
- Documented client interactions and service plans in case management software.
- Coordinated client services to ensure timely access to support resources.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Served as a liaison between families, caregivers and internal, external service providers.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Developed and maintained relationships with external service providers.
- Supported clients in setting and achieving personal goals through consistent follow-up.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Monitored progress of clients' goals and objectives.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
- Completed assessments of client needs and preferences.
- Updated case notes on a daily basis using an electronic database system.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
GED Coordinator
Department of Corrections
Columbia/Natchitoches
02.2018 - 06.2023
- Coordinated scheduling for staff training sessions and workshops.
- Managed inmate records and ensured compliance with regulations.
- Facilitated communication between departments to promote collaboration.
- Organized resources for rehabilitation programs and activities.
- Trained new staff on departmental protocols and procedures.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Mental Health Secretary
Winn Correctional Center
Winnfield
05.2013 - 02.2018
- Managed daily correspondence and communication between departments.
- Organized and maintained confidential inmate records and legal documents.
- Prepared reports and documents for administrative meetings.
- Maintained office supplies inventory and ordered replacements as needed.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
Bachelor of Science - Social Work
Northwestern State University of Louisiana
Natchitoches, LA12-2024
MSW
Louisiana Christian University
Pineville, LA03-2026
Skills
- Case management
- Client advocacy
- Community outreach
- Team collaboration
- Crisis intervention
- Resource coordination
Timeline
Support Coordinator OAAS
Directions of Louisiana
03.2025 - Current
GED Coordinator
Department of Corrections
02.2018 - 06.2023
Mental Health Secretary
Winn Correctional Center
05.2013 - 02.2018
Bachelor of Science - Social Work
Northwestern State University of Louisiana
MSW
Louisiana Christian University