TRACEY WARRENFELTZ
Columbus,IN
Summary
Highly- motivated leader with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
29
29
years of professional experience
Work History
Sales Team Leader
Crocs
05.2022 - 10.2024
- Boosted sales performance by implementing effective team training and coaching strategies.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Set and achieved company defined sales goals.
- Consistently recognized as a top-performing Sales Team Leader
Sales Agent
KLM Car and Truck
09.2020 - 05.2022
- Provided customers with options on buying a vehicle that would suit their needs and budget
- Created contracts for the purchase of vehicles on installments as well as cash purchases
- Provided customers with required paperwork to take to the BMV
- Answered and resolved customer questions and concerns
- Collected payments daily and made collection calls when needed
- Ensured customers maintained insurance as required
- Managed GPS device system
- Detailed vehicles as needed and maintained a clean and organized lot
- Assisted Dealership Manager as needed
- Developed and maintained logs for tracking leads, titles, vehicle keys and inventory
- Assisted with the repossession of vehicles as needed
- Answered phone and directed to proper personnel
- Assisted with pricing, inventory and shipping of auto parts
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Counter Sales
Growby's RTO Home Furnishings
11.2019 - 09.2020
- Greeted customers and discussed the merchandise needed to purchase or rent
- Computed charges and prepared contracts for merchandise
- Answered telephones to provide information and collect payments
- Provided information about items, such as availability, operation or description
- Scheduled deliveries or services needed and processed returns
- Explained rental fees, policies and procedures
- Reserved items and kept records of rented items
- Prepared merchandise for display, such as cleaning or repairing returned items
General Manager
Zaharako's Ice Cream Parlor & Museum
03.2019 - 09.2019
- Ensured excellent customer service was provided while keeping food and labor cost initiatives below target
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Formulated policies and procedures to streamline operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
General Manager
Chicago's Pizza
09.2013 - 03.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Executive Assistant
Arvinmeritor
09.2001 - 08.2005
- Answered and directed calls to appropriate parties
- Attended meetings to record minutes
- Distributed incoming correspondence, including faxes and email
- Provided clerical support to the Accounting, Human Resources and Customer Service departments
- Processed payroll
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Human Resources Assistant
Hardigg Industries
10.1995 - 09.2001
- Maintained employee records including, personnel files, FMLA, STD/ LTD, medical, dental benefits, 401K and payroll records
- Assisted with hiring, terminating and disciplinary actions
- Processed payroll and kept records outlining vacation days, unexcused absences, FMLA and STD and LTD
- Document Control Coordinator - Maintained all QS9000 documents and made revisions as needed
- General office duties and customer service support
Education
Diploma -
Shelby County High School
Shelbyville, KYParalegal Science -
Eastern Kentucky University
Richmond, KY01-1993
Skills
- Team management
- Sales presentations
- Stockroom management
- Customer retention
- Upselling strategies
- Associate coaching
- Cash handling
- Opening and closing procedures
- Attention to detail
- Problem-solving abilities
- Multitasking
- Goal setting
- Self motivation
- Task prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
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