Hardworking Data Entry/ CSR known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.
Hi, I’m
Tracey Wesley
Lawrenceville,GA
Summary
Overview
5
years of professional experience
Work History
Ingenico
Data Processing Specialist
10.2022 - Current
Job overview
- Designed strategic plan for component development practices to support future projects.
- Monitored data entry processes and worked to improve efficiency and performance.
- Maintained filing system of current, prospective and future positions.
- Verified accuracy of data before transcribing.
- Sorted and processed incoming reports before putting data into processing software.
- Assisted with development of data entry procedures to streamline data processing.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Identified data errors and discrepancies and implemented swift corrections.
- Located and corrected data entry errors and reported to management.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Updated and maintained customer information, documents and records.
- Utilized techniques for increasing data entry speed.
- Checked for accuracy by verifying data and records.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations.
TW Cleaning Experts
Customer Service Representative
05.2018 - 09.2022
Job overview
- Achieved sales goals and increased revenue and profits for cleaning company through effective strategy development and organizational leadership.
- Monitored processes and procedures, making sure that they met all compliance regulations.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided outstanding coaching to team of 5 employees, which boosted efficiency throughout company.
- Participated in physical inventory counts each month.
- Cleaned and organized store, including checkout desk and displays.
- Provided elevated customer experience to generate loyal clientèle.
- Documented all customer inquiries and comments thoroughly and quickly.
- Greeted customers in timely fashion, while quickly determining their needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
The Art Institute of PittsburghPittsburgh, PA
Bachelor of Arts from Residential Design
06.2017
University Overview
Georgia Career InstituteConyers, GA
from Stylist
06.2013
University Overview
Skills
- Expertise in Auto-cad, Sketch up, Power Point, Excel, Word,In Design
- Social media marketing
- Customer service
- Customer rapport
- Customer requirement prioritization
- Excellent communication skills
- Problem resolution
- Team leadership
- Customer focused
- Excellent problem-solving abilities
- Adobe Acrobat expert
- Identifying errors
- Information Verification
- Word processing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Processing Specialist
Ingenico
10.2022 - Current
Customer Service Representative
TW Cleaning Experts
05.2018 - 09.2022
The Art Institute of Pittsburgh
Bachelor of Arts from Residential Design
Georgia Career Institute
from Stylist