Tracey Westmoreland
Indianapolis,IN
Summary
Accomplished [Job Title] well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CEO
Luxury Pointe Home Care
08.2022 - Current
- Achieved company growth by implementing strategic plans and streamlining operations in regards to matching caregivers to clients based on needs .
- Managed partnerships and strategic business relationships with case managers in regards to client status and needs , Insurance companies and developed key operational initiatives to drive and maintain substantial business growth in and out of the field .
- Managed office Staff including compliance manager, scheduling manager , DSP Trainers , Nurses , administrative staff , caregivers , transportation drivers & contracts and case managers .
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices amongst DSP behavioral Staff and Caregivers for the home care staff .
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Managed financial, operational and human resources to optimize business performance . I also assisted with processing final payroll .
Licensed Medical Aesthetician
Lux Medical Aesthetic Spa
07.2014 - 05.2021
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Provided pre-and post-operative care for surgical patients by administering appropriate treatments such as lymphatic drainage massages.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
- Managed and trained incoming staff based on my instructors license , to service and treat client with skin conditions .
- Scheduled clients and staff according to company needs .
- Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
- Participated in community events, generating brand awareness and attracting potential business opportunities.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
Licensed Pharmacy Technician
Omnicare Pharmacy
10.2010 - 12.2012
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
- Aided pharmacists with compounding tasks for specialized medications tailored to individual patient needs.
- Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
- Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Developed and implemented improvements to pharmacy organization system.
- Managed phone lines in regards to medication question request from pahrmacists .
Licensed Pharmacy Technician
Precision Rx Compounding
07.2007 - 12.2010
- Bolstered patient adherence to medication regimens through effective communication of dosage schedules, refill reminders, and follow-up consultations.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
- Creating prescriptions over the phone for pharmacist verification.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Aided pharmacists with compounding tasks for specialized medications tailored to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Associate of Science -
MedTech College
Indianapolis, IN10.2012
High School Diploma -
Arsenal Technical High School
Indianapolis, IN05.2005
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Operational leadership
- Profit & Loss
- Staff Management
- Account Management
- Relationship Management
- Client Engagement
Certification
DSP Training for BDDS
Sandata Training for Indiana EVV
Timeline
CEO
Luxury Pointe Home Care
08.2022 - Current
Licensed Medical Aesthetician
Lux Medical Aesthetic Spa
07.2014 - 05.2021
Licensed Pharmacy Technician
Omnicare Pharmacy
10.2010 - 12.2012
Licensed Pharmacy Technician
Precision Rx Compounding
07.2007 - 12.2010
Associate of Science -
MedTech College
High School Diploma -
Arsenal Technical High School
DSP Training for BDDS
Sandata Training for Indiana EVV
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