Tracey White
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
Work History
Front Desk Coordinator
The ARC
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Campus Police Officer
Gallaudet University
05.2010 - 05.2020
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Notified police, fire department and emergency services of on-campus incidents.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
- Obtained CPR, First Aid and certifications in preparation for on-campus emergencies.
Security Officer
Hawk One Security
04.2008 - 03.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Site Supervisor
Whelan SFI Security
12.2006 - 06.2008
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Coordinated site investigations, documented issues and escalated to executive teams.
Customer Service Representative
Check N' Go
03.2004 - 09.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Human Resources Assistant
National Public Radio, NPR
05.2002 - 01.2004
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Posted positions through approved recruitment channels.
Project Manager
MVM Security
07.1999 - 05.2002
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored property and investigated areas of suspicion.
- Investigated incidents and wrote reports.
- Recorded incident reports with detailed accounts of occurrences.
Education
High School Diploma -
Continental Academy
Miramar, FL05.2002
Skills
- Time Management
- Phone Call Direction
- Transportation Information
- Business Administration
- Lobby Auditing
- Effective Planning
- Room Assignments
- Guest Services
- Credit and Cash Payments
- Visitor Monitoring
- Automated Telephone Systems
- Data Entry
- Guest Satisfaction
- Verifying Reservations
Timeline
Front Desk Coordinator
The ARC
03.2022 - Current
Campus Police Officer
Gallaudet University
05.2010 - 05.2020
Security Officer
Hawk One Security
04.2008 - 03.2009
Site Supervisor
Whelan SFI Security
12.2006 - 06.2008
Customer Service Representative
Check N' Go
03.2004 - 09.2006
Human Resources Assistant
National Public Radio, NPR
05.2002 - 01.2004
Project Manager
MVM Security
07.1999 - 05.2002
High School Diploma -
Continental Academy
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