TRACEY WILKINSON

• Oversaw daily operations of 4 A+ luxury communities in New Jersey and Pennsylvania markets, totaling 1133 units.
• Provided supervision and guidance to 30 employees, including Property Managers, Assistant Property Managers, Site Managers, Maintenance Staff, Concierge, Administrative Personnel, and Supportive Service Coordinators.
• Achieved and exceeded budgeted occupancy goal of 92% by 3% while averaging 7.5% increase on renewal and market rents.
• Portfolio exceeded NOI by 4% over projection by maintaining controllable expenses and contracted services.
• Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
• Negotiated vendor contracts and presented to owners for approval.
• Handled terminations, performance evaluations and staff coaching to maintain top property operations.
• Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
• Reviewed financial forecasts, budget and operational goals.
• Inspected community common areas, apartment units and model appearance to address problems.
• Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
• Identified and addressed potential safety issues and liability concerns.
• Communicated effectively with owners, residents, and on-site associates.
• Maximized rental income while minimizing expenses through effective planning and control.
• Kept properties in compliance with local, state and federal regulations.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Responded to escalated resident concerns and issues and monitored resolution.
• Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
• Created reports, recorded contracts and kept employee records in corporate database and accounting software.

• Managed team of twelve employees, overseeing hiring, training, and professional growth of employees.
• Managed on-site evaluations, internal audits and customer surveys.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Identified issues, analyzed information and provided solutions to problems.
• Oversaw daily operations to ensure high levels of productivity. Increased sales by 5% selecting upscale modern finishes in renovated units.
• Supervised work of contracted employees to keep on task for timely completion.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
• Planned team-building exercises to increase employee performance and job satisfaction

• Managed operations and leasing of upscale community with 258 residential apartment homes plus nine retail and two commercial tenant spaces.
• Promote, market and organize community events to directly impact our lease-up efforts, and after stabilization. Maintained operational facilities to ensure it's attractive to existing and new residents, by organizing regular maintenance, major repairs, and capital improvement projects.
• Select, train, supervise all property staff on practices, procedures and all aspects of their position and beyond. Communicate with resident related issues to encourage satisfactory outcome. Guide staff in successfully obtaining high occupancy by staying abreast of comparable properties in sub-market.
• Prepare owners report summarizing financial status of asset. Write and implement yearly budget. Grow revenues and monitor expenses to surpass budgeted Net Operating Income.
• Supervise and initiate litigation for court proceedings.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

• Managed operations for three separate assets totaling 988 luxury residential apartment homes, including two lease-ups and one stabilized community. Liaison for ten million dollar common area renovation project, communicating progress to upper management, staff, and residents.
• Oversaw common areas and apartment renovations, choose upgrade design for apartments and common areas. Designs were replicated on other company projects. Selected and maintained capital improvement projects to ensure community stays in line with current or new comparable properties. Obtained bid proposals, negotiated best product and pricing.
• Boosted occupancy 7% by leveraging market knowledge and successful promotional strategies. Maximized rental income while minimizing expenses through effective planning and control. Communicated with tenants offering strategic solutions to remedy problems. Wrote and implemented annual budget. Prepared monthly reports summarizing financial status.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
• Coordinated with janitorial and engineering staff on maintenance and upkeep

• Professional development completed in Travel and Tourism
• Dean's List through fourth semester
• Graduated with 4.0 GPA
• Continued education in Finance and Accounting

• Continued education in Finance and Accounting
• Professional development completed in general business
• Graduated with 3.5 GPA