Summary
Overview
Work History
Education
Skills
Additional Knowledge Area
Work Availability
Certification
Work Preference
Reading, Bowling and Cooking for Family & Friends
Timeline
Hi, I’m

Tracey Williams

South Holland,IL
Tracey Williams

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.

Overview

9
years of professional experience
1
Certification
1
year of post-secondary education

Work History

American Board of Medical Specialties

Receptionist
10.2021 - Current

Job overview

  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Managed approximately 35 incoming calls, faxes, and emails from customers per day.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Proficient in handling inquiries, scheduling appointments, and coordinating various office activities, ensuring efficient operations and professional, welcoming atmosphere.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
  • Used advanced software to prepare documents, reports, and presentations.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.

The Habitat Company

Administrative Assistant
05.2017 - 07.2021

Job overview

  • Versatile professional adept at handling a wide range of administrative and organizational tasks crucial to business as well as its success.
  • Managed approximately 100 incoming calls, faxes, and emails from clients per day.
  • Provides essential support to property managers, assistant property managers, maintenance personnel, and residents by managing schedules, coordinating communications, preparing documentation, and overseeing office operations.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings, or coordinating event logistics as needed for success.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Banner Schools

Office Manager
08.2016 - 04.2017

Job overview

  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Updated reports, managed accounts, and generated reports for company database.

Robert Half

Data Entry Clerk
03.2015 - 07.2016

Job overview

  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Sorted documents and maintained an organized filing process.
  • Checked for accuracy by verifying data and records.
  • Developed and maintained databases to store customer information.
  • Contributed to cost savings through efficient use of resources during high-volume periods, such as year-end reporting.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Education

Capella University
Minneapolis, MN

Associate of Applied Science from Criminal Justice
09.2015 - 05.2016

University Overview

  • Continuing education in Criminal Justice

Skills

  • Data Entry
  • Calendar Management
  • Multitasking and Prioritization
  • Report Generation
  • Correspondence and Memo drafting
  • Travel Arrangements and Coordination
  • Expense Reporting
  • Time Management
  • Appointment Setting
  • Filing and data archiving
  • Problem-Solving
  • Customer Service-Oriented
  • Advanced MS Office Suite
  • Records Management Databases

Additional Knowledge Area

Data Entry - Records Management - Microsoft Office 365 - Adobe Google Suite- Documentation and Reporting - Salesforce - Customer Support - Calendar Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Licensed Paraprofessional Educator (K–12th Grade) 2028
  • Certified (TurboTax) [Intuit TurboTax] - 2021
  • Certified (YARDI Certification Training), The Habitat Company

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offWork from home optionTeam Building / Company Retreats401k matchPersonal development programs

Reading, Bowling and Cooking for Family & Friends

I love reading novels. Specifically, murder mystery novels. I purchased an 800-page book on Friday and completed the entire book by Sunday. I enjoy reading books, and sometimes it's very hard to put the book down. I have to continue reading in order to find out what happens next or who is now considered a suspect in the murder mystery. I love bowling. I am very competitive and hate losing. I love cooking for my family and friends. It's an enjoyable and fulfilling experience for me to watch everyone happy, eating, laughing, and socializing over a delicious meal.

Timeline

Receptionist

American Board of Medical Specialties
10.2021 - Current

Administrative Assistant

The Habitat Company
05.2017 - 07.2021

Office Manager

Banner Schools
08.2016 - 04.2017

Capella University

Associate of Applied Science from Criminal Justice
09.2015 - 05.2016

Data Entry Clerk

Robert Half
03.2015 - 07.2016

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Tracey Williams