Tracey Williams

Surgery Scheduler

SSM DePaul Hospital Medical Group

Bridgeton, MO

09.2013 - Current

Coordinates with patients, staff, and physicians to ensure accurate scheduling of surgeries.
Obtains approval for schedule changes and cancellations, as appropriate.
Assist surgeons in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
Adheres to HIPAA guidelines when handling confidential information.
Coordinates scheduling and referrals to other healthcare providers and services.
Collaborates with multi-disciplinary staff to improve overall patient care and response times.
Schedules tests, lab work, or x-rays for patients based on physician orders.
Provides patient education and answers questions regarding the surgery process.
Collaborates with other hospital personnel to coordinate resources for optimal patient care during surgery scheduling processes.
Communicates with ancillary departments on the patient's behalf during the pre-operative process.
Maintains a high level of customer service by responding promptly to inquiries from patients and families about their procedures.
Performs data entry into various computer systems related to surgery scheduling.
Attends daily meetings with the department manager to review the progress of surgical scheduling operations.
Assists with pre-operative preparation, such as obtaining insurance authorizations, lab work, and radiology tests.
Ensures that all required documents are obtained prior to scheduling procedures.
Distributes treatment and procedural information to patients.
Works with operating facilities and surgeons to schedule procedures.
Establishes strong working relationships with physicians, supervisors, and colleagues.
Locates scheduling barriers and implements appropriate solutions.
Coordinates work processes and routes paperwork to appropriate physicians and staff members.
Schedules follow-up appointments as designated by the physician.
Verifies patient insurance and authorizations.
Greets patients, determines the purpose of the visit, and directs them to the appropriate staff and department.
Transmits medical records and other correspondence by e-mail or fax for continuity of care.
Routes laboratory or diagnostic results to the appropriate staff and/or physician.
Answers the telephone and directs calls to the appropriate medical or administrative staff.
Supports front-office customer service, appointment management, and administration tasks to streamline workflow.
Communicates with patients with compassion.
Assist with patient check-in and check-out.
Ensures that all medical appointments, special instructions, and patient information are entered into the Epic charting system.
Manages appointment reminders for upcoming surgeries via phone or mail.
Participates in quality assurance activities within the department, as directed by the manager.
Arranges hospital admissions for patients as required.
Assist with coding diagnoses for insurance reimbursement purposes.
Review medical documents for coding accuracy and completeness.
Ensures efficient operation of office equipment, such as printers, copiers, and fax machines.
Sorts and distributes incoming faxes, letters, and emails for office distribution.
Responds to patient issues to provide immediate resolution, and improve retention.
Evaluates employee performance before, during, and after training sessions.
Training new schedulers on learning strategies and standard procedures.
Provides constructive feedback and positive reinforcement to keep trainees motivated.
Follow site-specific protocols and maintain up-to-date documentation to ensure compliance.

Summary

Overview

Work History

Surgery Scheduler

Education

High School Diploma -

Skills

Timeline

Surgery Scheduler

High School Diploma -

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