Tracey Williams
Administrative Support Specialist
Conway,SC
Summary
Highly accurate Paralegal Specialist adept at assisting Regional Counsel, Litigation and Federal housing Programs attorneys with all aspects of advising and representing HUD in legal matters.
Excellent listening, reading, writing and customer service skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Paralegal Specialist
US Dept. of Housing & Urban Development
Boston, MA
06.2013 - 03.2025
- Conducted legal research on housing regulations and compliance issues.
- Drafted legal documents including contracts and agreements for housing programs.
- Assisted attorneys in preparing for hearings and administrative proceedings.
- Managed case files and maintained organized documentation systems for easy access.
- Reviewed public records to gather information for ongoing cases and projects.
- Provided support in the development of training materials for staff and stakeholders.
- Coordinated communication between clients, attorneys, and government representatives effectively.
- Gathered evidence to assist attorneys in their cases.
- Provided technical support to attorneys during trial proceedings.
- Collected data to prepare and draft settlement packages for clients.
- Maintained client files and confidential information in accordance with established procedures.
- Assisted in trial preparation by organizing exhibits, preparing witness files, summarizing deposition transcripts and reviewing trial notebooks.
- Assisted attorneys by researching and consolidating information from legal resources.
- Prepared pleadings, motions, briefs, memoranda of law and other legal documents under the direction of an attorney.
- Kept administrative and legal law libraries in compliance and current with latest information.
- Managed calendars by scheduling meetings, depositions, mediations and other events related to litigation matters.
- Performed administrative duties such as filing documents with the court system or scheduling appointments.
- Drafted correspondence to clients and opposing counsels regarding case status.
- Assisted attorneys with document production requests from opposing parties.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Identified and analyzed legal documents, discoveries and contracts.
- Used WestLaw and LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
- Trained staff on office procedures and case-specific duties.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Scheduled and coordinated depositions, hearings, trials, and meetings.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Drafted legal documents including briefs, pleadings, appeals, agreements, contracts, and legal memoranda.
Transportation Security Officer
US Dept. of Homeland Security
Boston, ME
06.2007 - 06.2013
- Screened passengers and luggage for prohibited items and security threats.
- Monitored security checkpoints to ensure compliance with safety regulations.
- Collaborated with law enforcement to address potential security concerns.
- Conducted thorough inspections of baggage using specialized scanning equipment.
- Enforced transportation security policies and procedures effectively.
- Provided clear instructions to travelers regarding security protocols and procedures.
- Assisted in training new officers on screening techniques and equipment usage.
- Responded promptly to alarms and incidents, maintaining a secure environment.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Guarded restricted areas to prevent unauthorized entry.
- Searched individuals and baggage for weapons and other prohibited items.
- Upheld strong customer service standards while completing screenings.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Provided security and protection to travelers across all transportation sectors.
- Operated controls on explosive detection system to manipulate and clear images.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Communicated effectively with team members while performing duties under pressure.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Maintained knowledge of current aviation security standards and best practices.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Completed routine and incident-related documentation.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Documented incidents involving passengers in accordance with agency protocols.
- Adhered to established operational guidelines and procedures for conducting searches.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
Fitness Manager/Personal Trainer
New York Sports Clubs
New York, New York
03.2003 - 05.2007
- Developed fitness programs tailored to diverse member needs.
- Managed daily operations of fitness facilities and staff schedules.
- Trained and mentored personal trainers on best practices.
- Conducted regular assessments of equipment and facility maintenance.
- Oversaw member engagement initiatives to enhance satisfaction.
- Collaborated with marketing teams to promote fitness classes and events.
- Implemented safety protocols to ensure a secure workout environment.
- Evaluated staff performance and provided constructive feedback regularly.
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Recruited, interviewed and trained new staff members as needed.
- Maintained accurate records of membership sales, billing and receivables.
- Coordinated promotional campaigns for membership packages and other services offered by the facility.
- Initiated group programs to challenge members to make exercise part of daily routines.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Provided assistance to members in achieving their personal goals related to physical fitness.
- Organized and scheduled fitness classes, events, and activities.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Monitored and evaluated member satisfaction through surveys and interviews.
- Analyzed budget reports on a monthly basis to identify areas for cost savings or revenue growth opportunities.
- Implemented policies and procedures related to employee conduct and safety protocols.
- Ensured compliance with local health codes and regulations.
- Developed a comprehensive training program for all employees.
- Conducted regular performance reviews with staff members to provide feedback on job performance.
- Collaborated with other professionals in developing innovative programs that meet clients' needs.
- Developed partnerships with local businesses in order to cross-promote each other's services and products.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Created marketing strategies designed to increase awareness of the facility's services within the community.
- Arranged educational seminars focused on health and fitness topics relevant to members' interests.
- Provided excellent customer service to ensure client satisfaction.
Outpatient Service Specialist
Rehabilitation Hospital of Cape & Islands
Sandwich, Massachusetts
03.2000 - 02.2004
- Managed patient scheduling and coordination for outpatient services.
- Facilitated communication between patients and healthcare providers.
- Assisted patients with insurance verification and benefits inquiries.
- Implemented patient intake procedures to streamline service delivery.
- Provided administrative support to clinical staff during patient appointments.
- Resolved patient concerns and inquiries in a timely manner.
- Trained new staff on outpatient service protocols and systems.
- Provided emotional support to family members during difficult times.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Processed payments from patients and reconciled accounts receivable on a daily basis.
- Maintained cleanliness of waiting areas by restocking magazines and brochures and ensuring furniture was properly arranged.
- Created promotional materials highlighting various aspects of the clinic's services that could be distributed at community events.
- Provided patient-centered customer service and scheduling of appointments for outpatient services.
- Adhered to safety protocols while operating medical devices such as blood pressure monitors or EKG machines.
- Performed clerical duties such as typing letters or creating spreadsheets using Microsoft Office Suite programs.
- Coordinated referrals to specialists for further treatment or care plans.
- Ensured accurate data entry into electronic medical record systems.
- Generated reports on utilization of resources including personnel time, equipment use, medication usage.
- Verified patient eligibility for services through insurance companies.
- Developed processes and procedures for efficient workflow throughout the facility's operations.
- Monitored inventory levels of medical supplies and equipment used in the clinic setting.
- Answered phone calls from patients, providers, and other health care staff in a professional manner.
- Assisted patients with navigating the healthcare system and understanding insurance coverage.
- Organized patient records, filing and retrieving documents in accordance with HIPPA regulations.
- Maintained current knowledge of all applicable laws, codes, regulations, policies, and procedures related to outpatient services.
Education
Some College (No Degree) - Paralegal Studies
Skills
- Legal research
- Document drafting
- Case management
- Customer Service
- Administrative Support
Certification
- Certified Wellness Coach
Timeline
Paralegal Specialist - US Dept. of Housing & Urban Development
06.2013 - 03.2025
Transportation Security Officer - US Dept. of Homeland Security
06.2007 - 06.2013
Fitness Manager/Personal Trainer - New York Sports Clubs
03.2003 - 05.2007
Outpatient Service Specialist - Rehabilitation Hospital of Cape & Islands
03.2000 - 02.2004
Boston College - Some College (No Degree), Paralegal Studies