TRACEY WILLIAMS

Strategic IT Senior Leader with extensive experience in optimizing IT operations and service delivery. Led initiatives that integrated AI-driven automation and improved stakeholder collaboration. Committed to building high-performing teams and delivering technology solutions that support organizational growth and enhance service quality.

• ITIL v3 Certification
• Certified Knowledge Management (CKM)
• Customer Support Specialist (CSS)
• Help Desk Analyst (HDA)
• Certified Help Desk Manager (HDM)
• AWS Cloud Practitioner

• NETL Joule 3.0 Supercomputer Transition: Directed the orchestration and trnsition of the National Energy Technology Labratory;s flagship high-performance computing (HPC) system from Joule 2.0 to the state-of-the-art Joule 3.0. Under a $21.66 million technology refresh the project successfully boosted NETL's raw computational performance to 6.11 PFLOPS for CPU compute and 4,82 PFOPS for GPU, representing 40% increase in active computing capacity. By transitioning Joule 3.0 into a highly sustainable, energy efficient modular data center (MDC) with power utilization effectiveness (PUE) rating between 1.04 and 1.103 the system guarantees the national laboratory researchers and industry partners can execute multi-scale simulations in subsurface carbon storage, clean energy materials and quantum chemistry and unprecedented speeds.
• ServiceNow Strategic Roadmap and Platform Maturity: Let the strategic planning, architectural design, and phased execution of the enterprise ServiceNow Roadmap and Maturity project. This initiative systematically transitioned the organization from fracture reactive ticketing system to an optimized, single-platform enterprise management (ESM)hub. I established a multi-year capability roadmap, implementing robust platform governance, and aligning ServiceNow modules, ITSM, ITOM, APM and SecOps with critical business outcomes. This project advanced platform maturity from a baseline defined state to a highly automated optimized tier, The transformation broke down operational silos, modernized employee experience, and un-locked data driven insights through unified platform reporting and analytics.
• EDX on-premises to Cloud (GCP, AWS) digital transformation, transitioned to a modern, hybrid multi-cloud architecture. This migration shifted EDX from being passive data repository into an active laboratory designed to support massive datasets, complex computing and AI-driven workflows. This was delivered via continuous agile workflows and was a smooth transition with minimal downtime as well and retired significant technical debt. The migration utilized FedRAMP authorized cloud solutions, This guaranteed multi-organizational collaborative workspaces meet federal cyber security standards.
• Cherwell PPM: Implement the Cherwell Project Portfolio module for our Global Project Portfolio Team. Initially we had to bring Cherwell up to version 9.4. Aligned the Services, Categories and Sub Categories with how we support the business and with the scope of our Service Catalogue.
• IT Optimization 1.0: This project will design and implement ITIL foundational processes for the Enterprise IT function at Matthews International. The project will deliver increased operational efficiencies, quality of service, reduced risk, and overall performance improvement.
• MKS (PTC Integrity)Deployment: Implemented PTC Integrity and became application analyst. PTC was instrumental in managing our SDLC & ALM processes, connecting version control, requirements, testing, code ensuring comprehensive lifecycle traceability and meet regulatory requirements.