Tracey W. Wagner
St. Louis,MO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Chiropractic Technician
Chiro One Chiropractic & Wellness Center
08.2024 - Current
- My duties are to maintain all front desk duties including answering and responding to incoming calls and text messages, correcting scheduling conflicts, payment issues etc. I am the first to greet new and existing patients, providing them with any documentations or intake paperwork necessary for their visit. I work closely with patients teaching them various therapies and exercises required throughout their care plan. I work closely and provide visitors with any required medical exams, range of motion test, x-rays needed and more. I examine and record any chiropractic or medical concerns stated or observed from the patient to provide information to the Dr. before their meeting with visitor. I routinely clean and sanitize the clinic and personal work area while also emphasizing to the patients to wipe all equipment after their usage. I am comfortable working with MS Word, Excel, Outlook and learning job specific computer programs.
- Assisted in patient evaluations and treatment procedures, ensuring comfort and safety throughout sessions.
- Prepared treatment rooms, maintaining cleanliness and organization to support efficient workflow.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times significantly.
- Contributed to a welcoming clinic atmosphere by maintaining a friendly demeanor and professional appearance at all times.
Product Specialist
Secure 24
05.2024 - 08.2024
- As a product specialist, I was in contact with clients that were in the process of closing on a home or property and assist them with setting up connections such as utilities, internet, home security and other home buyer services available. I research providers (internet) etc. that service the clients new address, present them with the findings and go over info to get the connections established.
- Both positions require me to maintain a high level of customer service while maintaining unshakeable calmness and poise, even in the mist of customer complaint, rejection, and/or attitude.
- Developed product knowledge and expertise to enhance customer engagement and support sales initiatives.
- Collaborated with cross-functional teams to streamline product launches and improve market reach.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Retention Representative
Secure 24
07.2023 - 05.2024
- As a retention representative, I routinely made numerous calls to customers that may have previously cancelled or needed to reschedule any ADT home security installation appointment.
- Enhanced customer retention strategies, improving client engagement and satisfaction.
- Conducted regular follow-up calls to assess customer needs and resolve issues.
- Handled customer escalations effectively, resolving concerns promptly and professionally.
Deli Assistant
Schnucks
09.2022 - 06.2023
- Performed all duties associated with running and maintaining a grocery store deli while providing excellent customer service to patrons of many ethnicities and cultures.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with health standards.
- Trained new staff on deli operations and customer service protocols, fostering team cohesion.
- Implemented labeling systems for prepared foods, improving clarity and accuracy for customers.
- Developed promotional displays for deli items, increasing visibility and driving sales within the department.
Senior Veterans Claims Examiner
VBA
01.2011 - 01.2021
- As a Senior Veteran Claim Examiner, I planned, develop, directed, and conducted various team training programs for the development of newly hired examiners. I was responsible for the evaluation and documentation of training performance while recommending to upper management ideas and strategies that may improve the overall production and efficiency of the trainee. I routinely communicated in writing and orally explaining complex laws, regulations, policies and provide technical guidance on educational programs to trainees, coworkers or supervisors as needed for mission completeness. I provided mentoring to fellow claims examiners ensuring that instruction and interpretations of the law are consistent with approved VBA policies. I communicated written and orally to the veteran or veterans’ dependents directly while providing rapid response to any incoming correspondence, complaints, hardship cases or appeals resulting in faster claims processing.
- Evaluated and processed claims for accuracy and compliance with regulations.
- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
Veterans Claims Examiner
VBA
01.2007 - 01.2011
- As a Veterans Claims Examiner, I efficiently reviewed, processed and authorized veterans G.I Gill educational claims. Those claims required a high degree of independence, ingenuity, and resourcefulness in obtaining and evaluating the claimant’s evidence and files correctly. I routinely communicated both orally via telephone and/or written e-mail and letter to veterans, school officials and other establishments in order to gather or transmit pertinent claimant information. I display the ability to clearly explain complex laws, rules and regulations, policies and VBA procedures to veterans and coworkers from various cultures and backgrounds. I daily communicated orally and in writing while contacting upper management confirming that duties performed aligned with the team’s overall mission, short- and long-term goals.
- Reviewed and processed claims for accuracy and adherence to regulatory guidelines.
- Analyzed complex claims scenarios to determine eligibility and appropriate resolution strategies.
Education
Associates Degree - Speech Communications
Florissant Valley Community College
St. Louis, MO2007
Skills
- Patient care
- Insurance verification
- Appointment scheduling
- Patient flow management
- Payment collection
- Telephone etiquette
- Front desk administration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Data entry
- Decision-making
- Effective written and verbal communication
- Flexibility and adaptability
- Self motivation
- Inventory restocking and oversight
- Medical front desk management
Timeline
Chiropractic Technician
Chiro One Chiropractic & Wellness Center
08.2024 - Current
Product Specialist
Secure 24
05.2024 - 08.2024
Retention Representative
Secure 24
07.2023 - 05.2024
Deli Assistant
Schnucks
09.2022 - 06.2023
Senior Veterans Claims Examiner
VBA
01.2011 - 01.2021
Veterans Claims Examiner
VBA
01.2007 - 01.2011
Associates Degree - Speech Communications
Florissant Valley Community College
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